Best Places to Work win­ners beat the odds


Win­ning des­ig­na­tion as one of Mod­ern Health­care’s Best Places to Work has never been harder.

We live in an age when skep­ti­cism about the ef­fi­cacy of or­ga­ni­za­tions— es­pe­cially large ones—is ram­pant. Gov­ern­ment, we’re told al­most ev­ery day, is a to­tal fail­ure. And it’s true in part. Who doesn’t have their own ex­am­ples of failed gov­ern­ment pro­grams close to home?

But the re­al­ity is that gov­ern­ment, whether at the fed­eral, state or lo­cal level, is the one in­sti­tu­tion that we share in com­mon with our neigh­bors, friends and fel­low cit­i­zens. Think­ing that shared en­ter­prise is a fail­ure sets the tone for ev­ery other in­sti­tu­tion in so­ci­ety.

For em­ploy­ers, cre­at­ing a work­place oa­sis in the mid­dle of that rhetor­i­cal desert is no easy task. This is es­pe­cially true for health­care in­sti­tu­tions, whether provider, payer or sup­plier, since their busi­ness is in­ti­mately in­ter­twined with gov­ern­ment pro­grams. Each day they are bat­tered by an­other news ac­count or in­ves­tiga­tive re­port al­leg­ing the sys­tem is plagued by over­priced ser­vices, un­nec­es­sary and un­co­or­di­nated care, poor out­comes, di­ag­nos­tic mis­takes, in­com­pat­i­ble med­i­cal records, burned-out doc­tors, over­worked nurses and over­paid ex­ec­u­tives.

Yet each year, work­places across the health­care land­scape take the lemons handed to them by the out­side world and do their best to turn them into lemon­ade. Peo­ple who see their place of em­ploy­ment as a best place to work know they are tack­ling th­ese chal­lenges with gusto.

And day by day, they make progress. They make the in­cre­men­tal im­prove­ments nec­es­sary to make the U.S. health­care sys­tem truly what it claims to be—the best in the world.

In­sti­tu­tional lead­ers in this en­vi­ron­ment face a sec­ond chal­lenge unique to our times. They must meld a di­verse work­force into teams that can make progress on mul­ti­ple fronts. They must be skilled at man­ag­ing a multi­gen­er­a­tional work­force where rapid-tex­ting mil­len­ni­als work next to baby boomers count­ing the days to retirement, where race, eth­nic and gen­der dif­fer­ences are a given, and the tra­di­tional mo­ti­va­tors of pay and ben­e­fits are un­der pres­sure like never be­fore.

So my con­grat­u­la­tions to ev­ery or­ga­ni­za­tion that made this year’s list of Best Places to Work. Cel­e­brate your tri­umph in over­com­ing th­ese chal­leng­ing cir­cum­stances.




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