Hos­pi­tals And Health Sys­tems

Modern Healthcare - - NEWS MAKERS -

Air­ica Steed has been named sys­temwide chief cus­tomer ex­pe­ri­ence of­fi­cer (CXO) for Colum­bus-based OhioHealth.

Steed, 37, will be the sys­tem’s first CXO. More hos­pi­tals and health sys­tems are hir­ing CXOs to shore up their cus­tomer sat­is­fac­tion scores, an in­creas­ingly im­por­tant mea­sure in the move to­ward value-based care.

Most re­cently, Steed, a reg­is­tered nurse who holds a doc­tor­ate in ed­u­ca­tion, was CXO at the Chicago-based Univer­sity of Illi­nois Hos­pi­tal & Health Sci­ences Sys­tem, where she was also the first per­son to hold such a po­si­tion. Be­fore that, she was VP of pro­fes­sional ser­vices at Down­ers Grove, Ill.-based Ad­vo­cate Health Care.

Dana Gil­bert has been named chief strat­egy and pop­u­la­tion health of­fi­cer at Chicago-based Pres­ence Health.

Gil­bert, 57, be­gan work­ing at Pres­ence in Oc­to­ber. This is a new po­si­tion for the sys­tem.

Be­fore join­ing Pres­ence, Gil­bert was COO of Ad­vo­cate Physi­cian Part­ners, a care-man­age­ment col­lab­o­ra­tion with Down­ers Grove, Ill.-based Ad­vo­cate Health Care.

Lynn Ricci has been named pres­i­dent and CEO of the Hos­pi­tal for Spe­cial Care, which has fa­cil­i­ties in New Bri­tain and Hart­ford, Conn. Ricci, 56,

Dr. John suc­ceeds Votto,

who is re­tir­ing af­ter lead­ing the hos­pi­tal for the past 18 years. Votto, 64, will re­main CEO of the Cen­ter for Spe­cial Care, the hos­pi­tal’s par­ent or­ga­ni­za­tion, un­til Oct. 1, 2016. Ricci will then be­come head of both en­ti­ties. The hos­pi­tal pro­vides long-term spe­cialty care.

Ex­pan­sions in­clude the 1-year-old Max­i­m­il­ian E. & Mar­ion O. Hoff­man Out­pa­tient Cen­ter, which han­dles more than 30,000 spe­cialty vis­its an­nu­ally.

Ricci, who joined the hos­pi­tal in 2007, has served as se­nior VP and COO since 2011.



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