Hospitals And Health Systems
Airica Steed has been named systemwide chief customer experience officer (CXO) for Columbus-based OhioHealth.
Steed, 37, will be the system’s first CXO. More hospitals and health systems are hiring CXOs to shore up their customer satisfaction scores, an increasingly important measure in the move toward value-based care.
Most recently, Steed, a registered nurse who holds a doctorate in education, was CXO at the Chicago-based University of Illinois Hospital & Health Sciences System, where she was also the first person to hold such a position. Before that, she was VP of professional services at Downers Grove, Ill.-based Advocate Health Care.
Dana Gilbert has been named chief strategy and population health officer at Chicago-based Presence Health.
Gilbert, 57, began working at Presence in October. This is a new position for the system.
Before joining Presence, Gilbert was COO of Advocate Physician Partners, a care-management collaboration with Downers Grove, Ill.-based Advocate Health Care.
Lynn Ricci has been named president and CEO of the Hospital for Special Care, which has facilities in New Britain and Hartford, Conn. Ricci, 56,
Dr. John succeeds Votto,
who is retiring after leading the hospital for the past 18 years. Votto, 64, will remain CEO of the Center for Special Care, the hospital’s parent organization, until Oct. 1, 2016. Ricci will then become head of both entities. The hospital provides long-term specialty care.
Expansions include the 1-year-old Maximilian E. & Marion O. Hoffman Outpatient Center, which handles more than 30,000 specialty visits annually.
Ricci, who joined the hospital in 2007, has served as senior VP and COO since 2011.