40 Se­nior vice pres­i­dent and CEO Jack­son North Med­i­cal Cen­ter North Mi­ami Beach, Fla.

Modern Healthcare - - NEWS - —Vir­gil Dickson

GROW­ING UP IN IN­NER- CITY NEW OR­LEANS, An­dre Boyd knew what it meant to wait to re­ceive care. Born to a teenage mother, he was raised by his grand­mother who also was rais­ing three other grand­chil­dren. With­out a pri­mary-care physi­cian, get­ting sick often meant 10- to 12-hour stays in an emer­gency room.

“It was ex­pe­ri­ences like those that made me want to be a part of the health­care in­dus­try,” Boyd said.

He had been work­ing for two years at TriS­tar Green­view Re­gional Hos­pi­tal, Bowl­ing Green, Ky., an HCA-owned hos­pi­tal, as chief op­er­at­ing and staffing of­fi­cer when he got a call from a re­cruit­ing firm ask­ing him to take the role of se­nior vice pres­i­dent and CEO at Jack­son North Med­i­cal Cen­ter in North Mi­ami Beach. The op­por­tu­nity rep­re­sented a chance to help a com­mu­nity very sim­i­lar to the one he grew up in.

Once he ar­rived at Jack­son North, he faced a prob­lem very fa­mil­iar to him: long waits in the emer­gency de­part­ment that av­er­aged 90 min­utes. “The hos­pi­tal emer­gency de­part­ment didn’t have the best rep­u­ta­tion,” Boyd said.

To turn things around, he ended a con­tract with a long-term-care man­age­ment com­pany, free­ing up beds to add in­pa­tient ca­pac­ity and speed up ad­mis­sions. He also worked with the hos­pi­tal’s ED man­age­ment firm to add staff as well as an ob­ser­va­tion unit. The av­er­age wait time fell to 10 min­utes af­ter five months, while ER vol­ume rose by 21%.

Ef­fec­tive Oct. 31, Boyd will be us­ing his lead­er­ship skills in a new role, as ex­ec­u­tive vice pres­i­dent of the hos­pi­tal di­vi­sion at New Hanover Re­gional Med­i­cal Cen­ter in Wilm­ing­ton, N.C.

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