Em­brac­ing the mis­sion

Neosho Memo­rial tasks ev­ery staff mem­ber with tak­ing care of pa­tients

Modern Healthcare - - BEST PLACES TO WORK 2016 -

THE MAN­AGE­MENT AT Neosho Memo­rial Re­gional Med­i­cal Cen­ter makes it clear to ev­ery staffer—from those who clean the place to the nurses and physi­cians on staff—that all are re­spon­si­ble, in some way, for tak­ing care of pa­tients and their fam­i­lies. The mes­sage is part of the cul­ture at the small hos­pi­tal in the south­east­ern Kansas town of Chanute, said hu­man re­sources of­fi­cer Shelli Sheerer. “It gives ev­ery­body a sense of own­er­ship,” she said. The re­sult: Even the youngest work­ers have a sense of mis­sion and that they’re do­ing im­por­tant work.

It’s some­thing that in other set­tings may not be felt by younger em­ploy­ees, who early in their ca­reers may be on the mar­gins of the or­ga­ni­za­tion’s core work. Not at Neosho, Sheerer said.

“We feel a sense of ded­i­ca­tion early on here,” says Sheerer, who at age 29 is part of the mil­len­nial gen­er­a­tion, gen­er­ally those born af­ter 1980. Neosho Memo­rial is the win­ner of Mod­ern Health­care’s in­au­gu­ral Mil­len­ni­als Award for providers and in­sur­ers, which rec­og­nizes em­ploy­ers with sig­nif­i­cant num­bers of mil­len­ni­als on staff who are highly en­gaged in the com­pany. The hos­pi­tal ranks No. 19 over­all on Mod­ern Health­care’s list of Best Places to Work in Health­care.

It’s also a great place for young peo­ple be­cause of ex­ten­sive op­por­tu­ni­ties for help with ed­u­ca­tion. The hos­pi­tal, which has 346 em­ploy­ees, will pay up to $10,000 for ad­di­tional training or de­grees.

Younger staff, who typ­i­cally are lower on the pay scale, have ben­e­fited from a lit­tle bit higher take-home pay thanks to a hos­pi­tal de­ci­sion to ab­sorb the cost of higher health pre­mi­ums for seven years. The staff also gets discounts for on-site fit­ness classes and gym mem­ber­ships.

The chance to feel part of the mis­sion and get ad­di­tional training helps the hos­pi­tal, in a small town of just around 10,000 peo­ple, at­tract and keep young peo­ple, rather than see­ing them move on to big­ger cities. “We’re in a small com­mu­nity, but we’re do­ing some very big things,” Sheerer said.

Nurse Jes­sica Dean tends to a new­born at Neosho Memo­rial.

Mil­len­ni­als Award fi­nal­ists Providers/in­sur­ers

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