Athenahealth, Allscripts web­sites af­fected by out­age

Modern Healthcare - - LATE NEWS - —Shelby Liv­ingston

The web­sites of EHR soft­ware providers Athenahealth and Allscripts Health­care So­lu­tions were down for some parts of the coun­try Fri­day af­ter hack­ers launched an at­tack against the servers of Dyn, a ma­jor Do­main Name Sys­tem host.

Twit­ter, Spo­tify, Red­dit and Shopify were down most of last Fri­day morn­ing and af­ter­noon, but health­care com­pa­nies seemed to be largely unaf­fected.

Dyn posted on its web­site Fri­day that it ex­pe­ri­enced an at­tack early that morn­ing but re­stored ser­vices a few hours later. A sec­ond at­tack oc­curred around 11 a.m. Cen­tral time. At dead­line, Dyn was still in­ves­ti­gat­ing and mit­i­gat­ing the at­tacks, it said.

A spokes­woman for web-based elec­tronic health record provider Athenahealth said that while its cus­tomer-fac­ing re­tail site was down, none of its EHR soft­ware clients had re­ported prob­lems.

Spokes­woman Vic­to­ria Gavaza added that the is­sue was not re­lated to Athenahealth servers or backup servers. Athenahealth also said its data is “main­tained in­tact and se­cure” and “backed up con­stantly” when there’s an is­sue with the in­ter­net.

Robert Ten­nant, di­rec­tor of health in­for­ma­tion tech­nol­ogy at the Med­i­cal Group Man­age­ment As­so­ci­a­tion, said the or­ga­ni­za­tion hadn’t heard of any mem­bers deal­ing with is­sues re­lated to the in­ter­net out­age.

But he called Fri­day’s cy­ber­at­tack against Dyn a re­minder to health­care or­ga­ni­za­tions that they need to pre­pare for in­stances when med­i­cal data isn’t avail­able.

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