Five Take­aways

Beyond Ap­pear­ance: How The Clin­i­cal En­vi­ron­ment Af­fects Value-based Care

Modern Healthcare - - UP & COMERS -

As providers evolve to meet the de­mands of value-based care, it’s more im­por­tant than ever that they con­nect pro­cesses, equip­ment and care­givers to en­sure pa­tient care is ef­fi­cient and er­ror-free. Dur­ing a Sept. 19 we­bi­nar, ex­perts dis­cussed sim­ple steps that health sys­tems can take to pro­vide a foun­da­tion for suc­cess un­der the Quadru­ple Aim.

The we­bi­nar was led by Dr. Tom Sch­wi­eter­man, CMO and vice pres­i­dent of clin­i­cal af­fairs at Mid­mark Corp., and Roger Gruneisen, man­ager of con­sult­ing at Ver­sus Tech­nol­ogy. The en­tire we­bi­nar can be ac­cessed at www.mod­ern­health­­pear­ance.

The Con­nected Point-of-Care Ecosys­tem lays a strong foun­da­tion for value-based care

A Con­nected Point-of-Care Ecosys­tem in­te­grates pro­cesses, equip­ment and care­givers to cre­ate a seam­less, well­co­or­di­nated pa­tient and provider ex­pe­ri­ence that pos­i­tively im­pacts clin­i­cal out­comes. Providers shouldn’t un­der­es­ti­mate the sig­nif­i­cance of exam room de­sign and tech­nol­ogy in en­abling providers to be ef­fi­cient and ac­cu­rate. By in­vest­ing in tech­nol­ogy that im­proves data, ad­vances care man­age­ment and eases provider work­flows, lead­ers can en­sure providers are equipped to meet new re­quire­ments and pro­to­cols.

Im­prove­ments at the point-of-care can com­bat physi­cian burnout

The ad­just­ment to value-based care ini­tia­tives like MACRA hasn’t been easy for physi­cians, lead­ing to an in­crease in early retirement and a de­crease in provider sat­is­fac­tion. As with other new re­quire­ments, many physi­cians feel it con­sti­tutes a bur­den. If health­care or­ga­ni­za­tions can make it eas­ier for physi­cians to com­ply, they may be able to stem the tide of burnout.

Bet­ter equip­ment and pro­cesses can re­duce costs

When equip­ment al­lows for seam­less doc­u­men­ta­tion in the elec­tronic healthrecord, providers are more ef­fi­cient and less prone to er­rors. Or­ga­ni­za­tions that au­to­mate the vi­tals ac­qui­si­tion process, for ex­am­ple, are less likely to make dan­ger­ous mis­takes that can oc­cur when clin­i­cians man­u­ally type them into the EHR. When equip­ment al­lows for doc­u­men­ta­tion to be per­formed in the exam room in­stead of at sta­tions in the hall­way, providers can take more ac­cu­rate pa­tient notes and move more quickly from pa­tient to pa­tient.

In­vest in tech­nol­ogy that cre­ates a bet­ter pa­tient ex­pe­ri­ence

Con­sumers have be­come in­creas­ingly se­lec­tive in where they spend their health­care dol­lars, so providers need to pay close at­ten­tion to the pa­tient ex­pe­ri­ence. Pa­tients who ex­pe­ri­ence long wait times or bad cus­tomer ser­vice are less likely to be re­turn cus­tomers. Providers should con­sider in­vest­ing in Real-Time Lo­cat­ing Sys­tems, which can help track both pa­tients and de­vices, and alert ad­min­is­tra­tors when a pa­tient has been wait­ing too long to be seen by a physi­cian.

A Con­nected Point-of-Care Ecosys­tem con­trib­utes to­ward the Quadru­ple Aim

All of the above best prac­tices con­trib­ute to the Quadru­ple Aim – re­duced costs, im­proved out­comes and higher sat­is­fac­tion among both pa­tients and providers. Equip­ment and tech­nol­ogy shouldn’t be an im­ped­i­ment to care – it should be an aug­ment­ing force in per­fect­ing care. Per­for­mance is strength­ened when health­care or­ga­ni­za­tions let doc­tors be doc­tors. When work­flows, de­vices and peo­ple are con­nected, the ad­min­is­tra­tive bur­den on physi­cians is less­ened, and they’re bet­ter po­si­tioned to achieve th­ese crit­i­cal goals.

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