Chantel John­son

37 Pe­di­atric ser­vice line di­rec­tor and di­rec­tor of op­er­a­tions Palo Alto (Calif.) Med­i­cal Foun­da­tion

Modern Healthcare - - UP & COMERS - — Va­lerie La­pointe

“You can’t just sell a new idea, you have to work on buy-in and pre­pare your team to make it a suc­cess­ful ven­ture.”

The im­pe­tus to get into health­care for Chantel John­son was a spe­cific one; she knew who she wanted to help. As a Carol Em­mott fel­low, she par­tic­i­pated in a 14-month self-guided pro­gram for fe­male lead­ers in health­care. When asked to craft a le­gacy state­ment, she fo­cused en­tirely on im­prov­ing the health and well­ness of women and chil­dren. John­son, who be­gan here ca­reer as a reg­is­tered nurse, over­sees the Palo Alto (Calif.) Med­i­cal Foun­da­tion’s 21 pe­di­atric clin­ics in the San Fran­cisco Bay Area. She is ex­pe­ri­enced in both am­bu­la­tory care and acute care, hav­ing served in sev­eral lead­er­ship po­si­tions in neona­tal in­ten­sive-care units in the Seat­tle area prior to land­ing in her cur­rent role. Work­ing as a nurse man­ager, she learned how im­por­tant it is to em­power the team be­hind you. “You can’t just sell a new idea, you have to work on buy-in and pre­pare your team to make it a suc­cess­ful ven­ture. Ev­ery­thing must start with en­gag­ing your team, or else any ef­fort will fall flat no mat­ter how great the de­sign,” she said. Un­der her lead­er­ship, qual­ity has been bench­marked at the 90th per­centile for pe­di­atric pay-for-per­for­mance ini­tia­tives, and em­ployee sat­is­fac­tion is in the 95th per­centile. “Ev­ery day, I want to try and im­prove the qual­ity of care and ac­cess to care for women and chil­dren. I want to em­power them in the com­mu­ni­ties that they live in and all the work I do to­ward that goal I see as ty­ing into my le­gacy, and it’s great to know that I still have 30-plus years to keep do­ing that,” she said.

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