Case Study: Main Line Health Saves $46M Through Performance Improvement Efforts

In 2017, Main Line Health set an ambitious goal: eliminate disparities and preventable harm while achieving top-decile performance around quality and performance, reduce costs through more informed operational decisions, and improve the patient and employee experience.

Main Line Health partnered with Navigant on the initiative, “Performance Excellence 2020,” applying the Baldrige performance excellence framework to change their culture and build new capabilities to achieve their operational goals.

Examples of projects undertaken include:

Reduce variation in throughput and care coordination through standardized care progression tools and processes to ensure patients receive timely and appropriate care from admission to discharge.

Enhance care for complex patients with congestive heart failure by implementing standards of care and therapeutic pathways for emergency departments, observation units, and inpatient units. Also, coordination with outpatient providers to ensure appropriate care is provided across settings.

Create a culture of accountability by clarifying leadership and work group roles, and strengthening organizational goal-setting, measurement, and performance review.

By applying the Baldrige performance excellence framework, Main Line Health:

• Saved $46.7M in FY 2018, exceeding its target by $13M

• Projects a $109.7M savings opportunity to date, tracking toward a $120M goal by FY 2020