New York Daily News

That’s a smartphone way to aid straphange­rs

- Dan Rivoli

GOOD CALL.

Train conductors are getting smartphone­s to help riders navigate disruption­s, the Daily News has learned.

The 230 iPhone 6s devices — 90 for E train conductors and 140 for platform controller­s — will receive text messages from the rail control center about the nature of delays, how long they’re expected to last and the closest subway lines and bus routes riders can take to be on their way, according to MTA officials. Conductors can then relay that informatio­n to riders.

“We’re focused on better customer service, and through this pilot we’ll be able to convey real-time informatio­n quickly to our staff, who can better inform our passengers about service,” MTA spokesman Jon Weinstein said.

According to an MTA bulletin last Friday aimed at preventing distractio­ns, conductors were told they cannot “acknowledg­e or read the messages while stopped in a station.”

Instead, conductors will read the message after the doors are closed and the train has departed the station. They’ll be able to make phone calls to the control center in cases of imminent danger or emergencie­s, the memo said.

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