That’s a smartphone way to aid straphangers
GOOD CALL.
Train conductors are getting smartphones to help riders navigate disruptions, the Daily News has learned.
The 230 iPhone 6s devices — 90 for E train conductors and 140 for platform controllers — will receive text messages from the rail control center about the nature of delays, how long they’re expected to last and the closest subway lines and bus routes riders can take to be on their way, according to MTA officials. Conductors can then relay that information to riders.
“We’re focused on better customer service, and through this pilot we’ll be able to convey real-time information quickly to our staff, who can better inform our passengers about service,” MTA spokesman Jon Weinstein said.
According to an MTA bulletin last Friday aimed at preventing distractions, conductors were told they cannot “acknowledge or read the messages while stopped in a station.”
Instead, conductors will read the message after the doors are closed and the train has departed the station. They’ll be able to make phone calls to the control center in cases of imminent danger or emergencies, the memo said.