New York Daily News

Better service for Zelda

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Regular Daily News readers will know the name Zelda Multz, a consistent contributo­r to our Voice of the People page. Most poignantly and pointedly, she articulate­s frustratio­ns with Access-A-Ride, the transporta­tion service for New Yorkers illserved by a subway system that’s often of no use for people in wheelchair­s.

In April, an editorial relayed one of Multz’s experience­s: Due to a broken-down elevator, she wound up a mere five minutes late for a scheduled pickup. As a result, she lost her reservatio­n.

Meantime, Access-A-Ride drivers are not considered “late” unless they show up more than 30 minutes after pickup time.

Multz called an Access-A-Ride supervisor to ask why the driver couldn’t just call to announce his arrival. The supervisor said they weren’t required to do so.

The story apparently got the attention of MTA higherups. In her most recent Voicer entry — published Tuesday — she had good news: Not only was her driver 45 minutes early, he had the common courtesy to call as well.

It’s progress. But what about other customers? They shouldn’t have to depend on getting their names mentioned in the newspaper to guarantee prompt and reliable service — for what averages out to an outrageous $82 a ride.

NYC Transit chief Andy Byford swears he’s on the case. As he told the Daily News Editorial Board last month, upgrading accessibil­ity is one of the chief pillars of his 10-year, $37 billion (shhhh, don’t mention the price tag) system overhaul.

Get to it. Ahead of schedule, for once.

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