Better service for Zelda
Regular Daily News readers will know the name Zelda Multz, a consistent contributor to our Voice of the People page. Most poignantly and pointedly, she articulates frustrations with Access-A-Ride, the transportation service for New Yorkers illserved by a subway system that’s often of no use for people in wheelchairs.
In April, an editorial relayed one of Multz’s experiences: Due to a broken-down elevator, she wound up a mere five minutes late for a scheduled pickup. As a result, she lost her reservation.
Meantime, Access-A-Ride drivers are not considered “late” unless they show up more than 30 minutes after pickup time.
Multz called an Access-A-Ride supervisor to ask why the driver couldn’t just call to announce his arrival. The supervisor said they weren’t required to do so.
The story apparently got the attention of MTA higherups. In her most recent Voicer entry — published Tuesday — she had good news: Not only was her driver 45 minutes early, he had the common courtesy to call as well.
It’s progress. But what about other customers? They shouldn’t have to depend on getting their names mentioned in the newspaper to guarantee prompt and reliable service — for what averages out to an outrageous $82 a ride.
NYC Transit chief Andy Byford swears he’s on the case. As he told the Daily News Editorial Board last month, upgrading accessibility is one of the chief pillars of his 10-year, $37 billion (shhhh, don’t mention the price tag) system overhaul.
Get to it. Ahead of schedule, for once.