New York Daily News

Seeking ways to defuse trouble

- BY GREG B. SMITH

City Hall ordered protocol changes on Friday aimed at de-escalating nonthreate­ning confrontat­ions before they get violent — a week after cops were caught on video yanking a baby from his mother’s arms during a visit to a Brooklyn welfare office.

The new rules were issued after an ugly incident broke out Dec. 7 between private security and Human Resources Administra­tion peace officers and Brooklyn mom Jazmine Headley, who was ordered to get up from the floor of the welfare office where she was waiting to find out why her benefits had been cut off.

When she refused to budge and clutched her 1year-old son, NYPD cops were summoned.

They ultimately pried the child from her hands and arrested her.

Late Friday, after days of criticism over how the incident was handled, Department of Social Services Commission­er Steven Banks ordered that “unless there is an immediate safety threat,” HRA security must call in a supervisor before notifying NYPD “to attempt to defuse the situation by addressing a client need.”

He also ordered de-escalation retraining for HRA peace officers in the next 90 days and directed the private security firms that the city hires to give similar training to their staff.

He said social services and police will develop new protocols that make it clear when cops should be called in to welfare offices.

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