New York Post

United spares the axe, despite flight flap

- By CARLETON ENGLISH cenglish@nypost.com

United’s boss says nobody is getting fired at the embattled airline — including himself.

Despite last week’s disaster, in which a bloodied passenger was forcibly dragged off a flight, United Continenta­l Chief Executive Oscar Munoz said Tuesday there are currently no plans to fire anyone at the company.

“There was never a considerat­ion for firing an employee or anyone around it,” Munoz told Wall Street analysts on a Tuesday conference call.

Munoz added that “the buck stops here, and I’m sure there was lots of conjecture about me personally.”

Neverthele­ss, Munoz insisted that the public-relations nightmare was caused by “a system failure across various areas,” rather than by human error.

Management claimed it was too early to tell how flight bookings were affected following the release of several videos depicting passenger David Dao, a doctor from Kentucky, being dragged off the plane.

That didn’t appear to appease Wall Street, as United’s shares slid after the morning call, ending the day down 4.3 percent, at $67.75, and erasing more than $900 million in market cap.

The company is locked in damagecont­rol mode after last week’s bloody incident, in which Dao was pulled off a United flight to accommodat­e employees who needed a seat.

“You can and should expect more from us,” Munoz said Tuesday, adding that he takes “full responsibi­lity for making this right.”

Munoz will be traveling to China in the next few weeks on an already scheduled trip, which has taken new significan­ce since the incident, which has outraged Chinese.

“At the end of the day [customer service] is not about a policy or a procedure or a tool. It’s about values, human values,” Munoz said.

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