Daughter left holding the phone

Dear John: My family has cellphone service through Verizon, and for three weeks now my daughter’s phone (which I made her pay for because it was very pricey) has not been working. She cannot make calls.

It’s about four months old, and after about three weeks the camera stopped working. She called Verizon and after troubleshooting, it sent a new phone.

That one worked for less than a day. Verizon sent another phone that lasted an hour or so.

This time Verizon determined that it was the SIM card. She went to a Verizon store, they replaced it and it didn’t work, They put a second SIM card in it. Still not working.

A week ago, Verizon opened a ticket, and a specialist was supposed to get back to her in 24 to 48 hours. If the phone didn’t work, it would send her a different model in the same price range. That was five days ago and she has heard nothing. We are wondering if it is simply that she needs a new phone and a new SIM card, but we have no idea what to do and frankly my daughter would like a different type of phone.

Do you have any suggestions on how we can get the matter resolved? Thank you for any help available. CRK

Dear CRK: I called Verizon on your behalf and I’m told the matter has now been fixed. The company was very cooperative.

Glad I could help.