‘I SEE YOUR MONEY’
Chase acct. snafu
A bizarre glitch in Chase Bank’s Web site late Wednesday briefly gave some of the bank’s customers access to other people’s accounts and personal information instead of their own.
The temporary computer bug redirected some customers of the country’s No. 1 bank into the online accounts of other users, exposing their checking, savings and credit card accounts, as well as other personal information — possibly including their mortgage payments and recent credit card purchases.
“Today, I logged in using my own account information and the Chase system instead logged me into an entirely different person’s account, a person I have no knowledge of,” a Reddit user posted on Thursday morning.
The Wednesday glitch lasted from about 6:30 p.m. to about 9 p.m., a bank spokeswoman said.
Other users confirmed that they found themselves mysteriously logged into other people’s accounts when they tried to access their own, and that they were able to view balances and other personal information that weren’t theirs.
“I realized when I saw the credit card balance was under $100 and knew that was a mistake,” a second Reddit poster wrote. “I thought maybe they updated the site and was us- ing a sample screen to show new features, but I clicked around in the profile settings and saw a different name and e-mail.”
The mix-up was the result of a computer problem on Chase’s end and wasn’t the result of a hack, Trish Wexler, a bank spokeswoman, told The Post. Chase is still determining how many of its customers were affected, Wexler added.
“It was a glitch on our side [nothing malicious],” Wexler said. “We resolved this soon after learning about it, and believe that only a very limited number of customers experienced this.”
Still, the computer snafu appears to be biggest at the bank, led by Chief Executive Jamie Dimon (pictured), since 2014, when hackers compromised 83 million accounts.
“While we haven’t seen any unauthorized transactions yet, we would work directly with a customer if they tell us they see a transaction they don’t recognize,” Wexler said.
Chase, a subsidiary of JPMorgan Chase, isn’t the first bank to have computer issues this year. Wells Fargo had processing issues that ultimately ended up putting extra fees on customers. TD Bank said it was also hit with unspecified technical glitches.
Wexler didn’t answer an email asking what caused the problem.