Wolfpack Hearing makes loud impression on Northwest Arkansas
Wolfpack Hearing Clinic was born from the basic principle that the good of the patient stands above all else.
In speaking to Dr. Richards, you get the unmistakable sense that he truly believes his mission statement. The accomplished owner and audiologist was not even 30 years of age when he founded Wolfpack Hearing Clinic.
Still in relative infancy, the Fayetteville-based practice has shown unusually large and consistent growth, especially for a newer practice.
“As anyone could guess, starting a clinic from scratch was not an easy feat,” Dustin Richards, Au.D. candidly remarked. “Once we earned our core group of patients, word of mouth began to take effect. We’re at the point now where each day is fully booked with patient visits. The only way this happens is with quality care and making sure that the needs of the patient is top priority, without exception. We are very fortunate to have a team wholly dedicated to the same vision and high level of service.”
Perhaps most surprising is the fact that Dr. Richards is the elder of group, having assembled a similarly young team. Despite their youth, their appeal to the community stems from old-school work ethic and values.
“Marketing consultants have suggested to us that our youth is not exactly a ‘selling point.’ Perhaps they are right; patients seeking help for their hearing difficulties may desire more experience from their professionals. I would point out that each member of our team has experience with hearing loss since childhood, whether through our own family members; or personally as is the case with our audiology assistant, Brittany Daniels, who has worn hearing aids most of her life. Technology is rapidly advanced and we are well-equipped to stay up-to-date on that, but ultimately the best level of hearing healthcare comes from strong work ethic and empathy for the individuals we serve.”
While Wolfpack has enjoyed rapid success, the team remains grounded and shows a unique level of focus toward their own personal growth. The staff carries a unique tradition in asking each patient to share a piece of advice before closing their appointment.
“One of the best perks of our job is the constant access to life experience and wisdom we have from our very own patients. It is important to me that as a staff we are always learning and growing as people. What better way to do that than by simply listening to others willing to share that wisdom? Everyone has a story. We greatly enjoy hearing those stories and applying the lessons to our own lives. It also helps us do our jobs better when we know and understand the individuals we are working with. I really do feel that this is the key to our success and there is not a person out there that we can’t help.”
In our conversation with Dr. Richards, we greatly enjoyed that someone who helps those with hearing loss placed special emphasis on listening. It is easy to see what makes this clinic so appealing to the community.
Find out what all the noise is about by visiting Wolfpack Hearing Clinic at 2630 E. Citizens Drive, #7 in Fayetteville; located at the intersection of Crossover and Mission in Kantz Center. They can also be contacted by phone at (479) 957-9300 or by visiting wolfpackhearing.com.