Wolf­pack Hear­ing makes loud im­pres­sion on North­west Arkansas

Northwest Arkansas Democrat-Gazette - - BUSINESS SHOWCASE -

Wolf­pack Hear­ing Clinic was born from the ba­sic prin­ci­ple that the good of the pa­tient stands above all else.

In speak­ing to Dr. Richards, you get the un­mis­tak­able sense that he truly be­lieves his mis­sion state­ment. The ac­com­plished owner and au­di­ol­o­gist was not even 30 years of age when he founded Wolf­pack Hear­ing Clinic.

Still in rel­a­tive in­fancy, the Fayet­teville-based prac­tice has shown unusu­ally large and con­sis­tent growth, es­pe­cially for a newer prac­tice.

“As any­one could guess, start­ing a clinic from scratch was not an easy feat,” Dustin Richards, Au.D. can­didly re­marked. “Once we earned our core group of pa­tients, word of mouth be­gan to take ef­fect. We’re at the point now where each day is fully booked with pa­tient vis­its. The only way this hap­pens is with qual­ity care and mak­ing sure that the needs of the pa­tient is top pri­or­ity, with­out ex­cep­tion. We are very for­tu­nate to have a team wholly ded­i­cated to the same vi­sion and high level of ser­vice.”

Per­haps most sur­pris­ing is the fact that Dr. Richards is the elder of group, hav­ing as­sem­bled a sim­i­larly young team. De­spite their youth, their ap­peal to the com­mu­nity stems from old-school work ethic and val­ues.

“Mar­ket­ing con­sul­tants have sug­gested to us that our youth is not ex­actly a ‘sell­ing point.’ Per­haps they are right; pa­tients seek­ing help for their hear­ing dif­fi­cul­ties may de­sire more ex­pe­ri­ence from their pro­fes­sion­als. I would point out that each mem­ber of our team has ex­pe­ri­ence with hear­ing loss since child­hood, whether through our own fam­ily mem­bers; or per­son­ally as is the case with our au­di­ol­ogy as­sis­tant, Brittany Daniels, who has worn hear­ing aids most of her life. Tech­nol­ogy is rapidly ad­vanced and we are well-equipped to stay up-to-date on that, but ul­ti­mately the best level of hear­ing health­care comes from strong work ethic and em­pa­thy for the in­di­vid­u­als we serve.”

While Wolf­pack has en­joyed rapid suc­cess, the team re­mains grounded and shows a unique level of fo­cus to­ward their own per­sonal growth. The staff car­ries a unique tra­di­tion in ask­ing each pa­tient to share a piece of ad­vice be­fore clos­ing their ap­point­ment.

“One of the best perks of our job is the con­stant ac­cess to life ex­pe­ri­ence and wis­dom we have from our very own pa­tients. It is im­por­tant to me that as a staff we are al­ways learn­ing and grow­ing as peo­ple. What bet­ter way to do that than by sim­ply lis­ten­ing to oth­ers will­ing to share that wis­dom? Ev­ery­one has a story. We greatly en­joy hear­ing those sto­ries and ap­ply­ing the lessons to our own lives. It also helps us do our jobs bet­ter when we know and un­der­stand the in­di­vid­u­als we are work­ing with. I re­ally do feel that this is the key to our suc­cess and there is not a per­son out there that we can’t help.”

In our con­ver­sa­tion with Dr. Richards, we greatly en­joyed that some­one who helps those with hear­ing loss placed special em­pha­sis on lis­ten­ing. It is easy to see what makes this clinic so ap­peal­ing to the com­mu­nity.

Find out what all the noise is about by vis­it­ing Wolf­pack Hear­ing Clinic at 2630 E. Cit­i­zens Drive, #7 in Fayet­teville; lo­cated at the in­ter­sec­tion of Cross­over and Mis­sion in Kantz Cen­ter. They can also be con­tacted by phone at (479) 957-9300 or by vis­it­ing wolf­pack­hear­ing.com.

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