Northwest Arkansas Democrat-Gazette

‘I’m not here, but . . .’

The challenges, opportunit­ies of out-of-office messaging The art of the dealer

- JENNIFER RUBIN Gary Smith Gary Smith is a recovering journalist living in Rogers.

If you work in an office large enough that you have to wonder if anyone is stealing the Swiss Roll out of your lunch in the communal refrigerat­or ( and the answer is, “I have no idea what you’re talking about, or where those crumbs on my shirt came from.”), you know there’s sort of an unwritten checklist you have to go through before you leave for any extended period of time.

You have to cancel all the meetings that will be held while you’re gone. Then you have to fight the impulse to cancel all the meetings that will be held after you return. Then you have to make sure every living soul in the building, including the visitors and those guys who are actually there to drywall something, know you’re going to be “gone all next week to (fill in the blank).”

Then you’ve got to take out the trash. As a person who worked in the same area with someone who tossed a half-eaten hamburger in her can, then left for two weeks in China, yeah, you want to make sure that gets done.

And then, just before you dash out the door, visions of beachfront condos not believed to be in the path of any named tropical storms for at least the next week dancing in your head, you’ve got to cap off your exit strategy by firing up the equivalent of an Internet butler, your “out-of-office” message.

All right, for those who have taken up lighthouse keeping (or something like that), out- of- office notificati­ons are electronic messages that automatica­lly respond, informing senders of email that you’re not available to reply and letting them know when you’ll be back.

They can be set up by hitting that button at the top of the email and then, wait, no, that’s not it. You click on the File button and from there … hold it, that’s not right, either. OK, so, you try to find the directions you printed off the last time you had to do this, and realize you just threw them out with the trash. All right, last time, you ask someone half your age with earbuds in. They always know how to do this stuff.

The problem with out- of- offices — or would that be outs-of-office? — is that while most office communicat­ion falls into fairly predictabl­e, somewhat pre-defined patterns (use the phrase “go-forward basis” a lot and talk about “leaning in”), out-of-office notificati­ons give us a chance to freelance a bit.

And that may not be in many people’s wheelhouse, as it were. Which means the actual message we use to convey a fairly straightfo­rward thought (“I’m not here, so,

Senate Minority Leader Charles Schumer, D-N.Y., and House Minority Leader Nancy Pelosi, D-Calif., thought they had a deal with President Donald Trump. Knowing how unreliable he is, they quickly shot out an announceme­nt Wednesday night after their dinner at the White House:

“We had a very productive meeting at the White House with the President. The discussion focused on DACA. We agreed to enshrine the protection­s of DACA into law quickly, and to work out a package of border security, excluding the wall, that’s acceptable to both sides.”

Predictabl­y, Trump’s base freaked out. The president had been snookered, giving the dreamers “amnesty” and not getting his wall. By morning, Trump was in full retreat, tweeting: “No deal was made last night on DACA. Massive border security would have to be agreed to in exchange for consent. Would be subject to vote. ... The WALL, which is already under constructi­on in the form of new renovation of old and existing fences and walls, will continue to be built.” But then again, he demonstrat­ed he has no stomach for deporting the dreamers: “Does anybody really want to throw out good, educated and accomplish­ed young people who have jobs, some serving in the military? Really!” Well, actually he did and his base still does.

Schumer and Pelosi were not about to let a deal this good slip away. They put out yet another statement: “President Trump’s tweets are not inconsiste­nt with the agreement reached last night. As we said last night, there was no final deal, but there was agreement on the following: I really have a good reason to ignore your email, unlike all the other times when I just ignore it without a good reason”) might be lacking a little in the clarity department.

Which means they fall somewhere on a scale with two polar extremes.

There’s the drill sergeant-like, “Not here, out of town, not checking emails, voice mails, chain mail, snail mail or male and female. If written I will not answer, if text-messaged I will not respond. No one gets to email the Wizard. That is all: Now drop and give me 20.”

Then there’s the “well, maybe I’ll be checking and maybe I won’t. I’ll try to but I can’t guarantee anything, but I’ll sure try to, except I’m being super passive- aggressive, which means you’ll spend the week waiting for a reply that won’t come until I’m in the airport on Sunday when it’s already too late and you’ve moved on. Have a nice day.”

There are variations. Some include the incredibly ambitious quasi- guarantee that you’ll “be answering all emails when you return.” Mostly because you don’t want to admit you’re going to check for the names of anyone who can fire you, delete the rest and claim a virus must have gotten into your system.

You may also include a list of people to contact, “in case this is an emergency,” which means a collection of people with even less of a clue than you have are about to be sucked into something they can’t possibly fix at a point where it very much needs to be fixed. And that you can count on a lot fewer Christmas cards this year.

Now if this all sounds like a really bad idea to you, if you fear you’re going to slow down the process, serve teammates poorly and generally return to a collection of very unhappy campers, don’t worry. Chances are, you didn’t set up the out-of-office response properly, and you didn’t actually leave any message at all.

Definitely one way to make technology work for you.

“We agreed that the President would support enshrining DACA protection­s into law, and encourage the House and Senate to act.

“What remains to be negotiated are the details of border security, with a mutual goal of finalizing all details as soon as possible. While both sides agreed that the wall would not be any part of this agreement, the President made clear he intends to pursue it at a later time, and we made clear we would continue to oppose it.”

Schumer and Pelosi achieved one of two things, maybe both. They may have secured a deal for dreamers without anything that Democrats find all that objectiona­ble. Trump is so anxious for a deal that he’ll no doubt sign anything put in front of him that spares him the task of following through on the assurances that his anti-immigrant supporters thought they had. And Schumer and Pelosi have shown Trump’s base for the second time within the span of a week how thoroughly unreliable Trump is.

Trump has demonstrat­ed over and over that he cares nothing about the substance of any deal. He wants praise from whoever is in front of him at the moment and praise from the media, which despite his bashing, he desperatel­y needs.

Do Democrats believe him when he says he wants no tax cuts for the rich? Or do Republican­s believe his emissaries, who bring proposals that most certainly benefit the rich — a lot? Republican­s who pass a typical supply-side bill risk getting smacked by the president (as they were when he declared their health-care plan “mean”). Under such circumstan­ces, it’s hard to imagine Republican­s unifying around a specific plan with the assurance that the president will stand behind it.

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