Real-estate classes linked
Classes linked to ‘Flip or Flop’ inspire complaints
to HGTV’s “Flip or Flop” stars draw a number of complaints from people who said the program was mostly a sales pitch to get them to buy more costly classes.
NEW YORK — For Doug Stephens, the free event seemed like a good way to learn how to flip homes. An online ad for the December gathering sported pictures of Tarek and Christina El Moussa, the stars of HGTV’s “Flip or Flop” who buy rundown homes, renovate them and try to sell them for a profit.
Stephens watched “Flip or Flop” regularly, along with 2.8 million other Americans, so he went.
The El Moussas, however, did not show up. In a prerecorded video, the couple told attendees that they were busy working and filming their show. Undeterred, Stephens paid $1,997 for three days of classes and $1,000 for real estate software. But the classes turned into a sales pitch to buy additional courses that cost thousands more, said Stephens, a pastor and teacher from Havana, Fla.
“They weren’t really teaching at all,” he said.
The El Moussas, like many reality TV stars before them, are capitalizing on their fame by offering pricey classes. At free events in hotel ballrooms, instructors tell attendees that if they pay to enroll in three-day courses, they’ll learn how the couple flips homes and also gain access to investors who will give them cash to buy properties, even if they have low credit scores or a weak job history. They’ll earn back their money quickly, the instructors say, and will get refunds if they don’t flip a home within a certain amount of time.
But about a dozen people interviewed by The Associated Press said those promises did not pan out. Although class leaders offered some instruction, a lot of time was spent pushing them to buy more classes, they said; some complained that getting refunds for the sessions was difficult.
Stephens said his instructor avoided answering questions, told attendees not to speak to each other and spent a lot of time hyping the program. The homework on the first day was for attendees to call their credit card companies and increase their credit limits, he said. On the last day, Stephens said, the instructor pushed them to buy training sessions, some of which cost around $26,000.
The classes featuring the El Moussas are run by Zurixx, an education company based in Utah. Zurixx has partnered with other reality TV stars to create education programs under different names, some of which also have been the subject of complaints from students. A section of Zurixx’s website that listed its programs and the reality stars it works with disappeared as the AP reported this story. The company said it is continually updating its website.
Last year, Zurixx brought in $130.1 million in total revenue, the company told Inc. magazine. The El Moussas’ program, Success Path Education, is Zurixx’s most popular, and the couple receives a percentage of the Success Path classes sold, the company said.
The El Moussas are a big draw, with “Flip or Flop” ranked as HGTV’s secondmost watched show. And home flipping is hot off TV, too: The number of flips, considered a property sold twice within 12 months, rose this year to the highest point in six years, according to RealtyTrac.com.
Roger Behle, the El Moussas’ attorney, said the couple did not have time to be interviewed for this story.
The U.S. Federal Trade Commission, which aims to protect consumers against unfair or deceptive business practices, has received 50 complaints about classes connected to Zurixx since 2013, according to documents reviewed by the AP. And in May, the Better Business Bureau office of St. Louis warned people about Success Path events in the city, citing the more than 150 complaints it received about classes related to the company.
Zurixx said the complaints represent a tiny percentage of the more than 370,000 people who have attended its events and the 75,000 who have paid for its products. The company said that nearly all its students have filled out positive evaluations about the classes and the company provided copies of more than 2,300 of those evaluations. It also said that it does not mislead people or push attendees to buy additional classes.
Susan Martin of Chico, Calif., went to a free Zurixx event featuring reality TV stars Andy and Candis Meredith of “Old Home Love,” a show that aired on HGTV and its sister channel the DIY Network. She ditched day two of her $1,997 threeday class, she said, because she was told to raise her credit limit and buy $23,000 in additional education. Brian Samuels, a manager for the Merediths, said the couple did not have time to be interviewed because of their shooting schedule.
Martin, a retired bookkeeper from Chico, Calif., received a refund after she wrote a negative review on the Better Business Bureau website.
“These people are so stupid that they actually invited me again after I complained,” Martin said. “Or they thought I was dumb enough to fall for it again.”