Cus­tomer left in a lurch when rental site switched

Orlando Sentinel - - TRAVEL - By Christo­pher El­liott

QI booked an apart­ment in Paris on Airbnb re­cently. At the last mo­ment, the host gave me a dif­fer­ent ad­dress and said, “It’s the same street.” But it wasn’t the same apart­ment. I de­cided I didn’t have much choice, even though it was sus­pi­cious. When I ar­rived af­ter a trans-At­lantic trip, I knew I couldn’t get into the apart­ment un­til 2 p.m. But I had heavy lug­gage, so I went to see if I could drop it off if the cur­rent ten­ants were still there. The owner was at work and couldn’t be con­tacted. I had in­struc­tions to pick up the key at a nearby build­ing, which I did. The key did not fit the apart­ment door or, in­deed, any doors around. Tired and at a loss, with no backup plan pro­vided by the host, I sent her a can­cel­la­tion and got a ho­tel nearby. I of­fered to pay the first night’s rent, but nei­ther the host nor Airbnb would re­fund the re­main­der. Now Airbnb is ig­nor­ing me, as is the host. I can’t even leave a warn­ing re­view since the reser­va­tion has been re­moved. I am out $500 plus the con­sid­er­ably more I had to pay for a ho­tel. What can I do?

Newspapers in English

Newspapers from USA

© PressReader. All rights reserved.