Orlando Sentinel

Netflix is watching, but are you surprised?

- By Hayley Tsukayama

Netflix sent out a tweet Sunday that roasted a subset of its most devoted users over an open fire: those who are obsessivel­y watching its heavily promoted holiday movie “A Christmas Prince.” The snarky tweet got some laughs, but it has also stirred up some backlash — and made some of the company’s subscriber­s begin to consider just how closely Netflix is watching its users.

“To the 53 people who’ve watched A Christmas Prince every day for the past 18 days: Who hurt you?” the tweet said.

While the tweet was clearly intended as a joke, it didn’t sit well with some customers who found the message “creepy.”

“This is amazing. Except for the ‘watching us like big brother’ part,” one Twitter user wrote in reply.

Of course, people who watch Netflix should expect the company knows what you’re watching and how frequently you watch it. How else could the company get super-specialize­d recommenda­tions for you, such as romantic period dramas based on books? But what seems to have struck a nerve is that Netflix is using the informatio­n to share viewing habits publicly.

The tone of the message is also drawing criticism. Netflix, after all, produced and promoted the movie, which is in the vein of an uplifting, unapologet­ically cheery Hallmark film. Shaming its subscriber­s, even in jest, for a feel-good film meant to cheer up its viewers didn’t sit well with everyone. One user even compared it to “bullying.”

Many other reactions were lighter, with several people taking the opportunit­y to say that Netflix itself was hurting them — either by pulling their favorite shows or with its disappoint­ing selection.

The person running the account has also reassured some users that their viewing habits aren’t worth shaming them over. On Tuesday, Entertainm­ent Weekly reported that Netflix responded: “The privacy of our members’ viewing is important to us. This informatio­n represents overall viewing trends, not the personal viewing informatio­n of specific, identified individual­s.”

The original tweet was very similar to a campaign that music-streaming service Spotify ran last year, in which it shared insights from consumer data — not naming its users, but sometimes noting individual accounts. For example, among other such ads, the campaign called out a single person with a billboard that said: “Dear person who made a playlist called: ‘One Night Stand With Jeb Bush Like He’s a Bond Girl in a European Casino.’ We have so many questions.”

Marketing messages like this don’t violate companies’ privacy policies, said Bradley Shear, a lawyer specializi­ng in privacy and social media. Netflix may be sharing viewing informatio­n, but not in specific ways — they’re not revealing, for example, that customer John Doe or Jane Doe is watching “A Christmas Prince” on repeat.

Still, he said, the surprise over the tweet is a reminder that people aren’t always fully aware of what they’re agreeing to when they click “accept” on a company’s terms and conditions.

“People really need to become more cognizant of what data companies are collecting,” Shear said.

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