Triage app stream­lines re­sponse by Apopka EMS, Florida Hos­pi­tal

Orlando Sentinel - - LOCAL & STATE - By Naseem S. Miller Staff Writer

Jennifer Hall still re­mem­bers when she worked at a hos­pi­tal emer­gency de­part­ment: The ra­dio would crackle, and an EMT would come on­line to give a quick over­view of the pa­tient in trans­port, fol­lowed by the es­ti­mated time of ar­rival.

In much of the na­tion, this im­pre­cise and an­ti­quated sys­tem is still how am­bu­lances alert emer­gency rooms about in­com­ing pa­tients. Only the per­son who an­swers the ra­dio in the ER learns about the emer­gency, and then, like the game of tele­phone, that in­di­vid­ual passes on the in­for­ma­tion to other staff and units.

“We’re in the 21st cen­tury. We’re in 2018. And we’re us­ing tech­nol­ogy that’s from the 1960s,” Hall said.

But that is chang­ing at the new Florida Hos­pi­tal Apopka, which Mon­day un­veiled an app called Twiage (prou­nounced like “triage”).

“The idea is to use a quick Twit­ter-like no­ti­fi­ca­tion to no­tify a larger au­di­ence for im­por­tant mes­sages,” said John Hui, co-founder and CEO of Twiage, which has head­quar­ters in New York City.

Emer­gency med­i­cal tech­ni­cians and paramedics can share the pa­tient’s con­di­tion, vi­tal signs and other in­for­ma­tion with a few clicks on the se­cure app. They can also send pho­tos and videos. All the in­for­ma­tion ap­pears on com­put­ers and a dig­i­tal board in the emer­gency de­part­ment and rel­e­vant units, alert­ing the staff, who can ask for more in­for­ma­tion.

In ad­di­tion, with a click of a but­ton, the ER staff can lo­cate the am­bu­lance on the map to see a more pre­cise time of ar­rival.

“It’s just like the Uber app,” said Hui.

Florida Hos­pi­tal Apopka and the Apopka Fire De­part­ment are the first in Florida and the South­east to roll out the sys­tem.

Wendy El­liott, as­sis­tant vice pres­i­dent of Florida Hos­pi­tal’s Neu­ro­science In­sti­tute, learned about Twiage three years ago dur­ing an in­no­va­tion sum­mit at the Cleve­land Clinic.

“And I thought, ‘My gosh, that’s great!’” El­liott said Mon­day. “When I looked at


John Hui, co-founder and CEO of Twiage, runs a demon­stra­tion Mon­day of the emer­gency med­i­cal com­mu­ni­ca­tions soft­ware that no­ti­fies Florida Hos­pi­tal Apopka when pa­tients are en route.

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