Twitter to begin purging millions of frozen profiles
Cleanup bid sure to cut follower counts and raise some ire
SAN FRANCISCO — Twitter on Wednesday said the social media service would begin removing large numbers of profiles that had been included in people’s follower counts — even though these profiles had been frozen by the company’s security team for suspicious behavior, rendering them completely inactive for significant periods of time.
The move by Twitter is the latest in a series of hard choices that the company is making to prioritize cleaning up its platform — rife with spam, trolling and other questionable practices — over metrics that inflate the service’s popularity. The company said the effort would affect about six percent of follower counts across the service. Twitter has 336 million users logging in monthly, but many of the frozen profiles were not active at least once a month.
The company’s Legal, Policy, Trust, and Safety Lead Vijaya Gadde acknowledged in a blog post that some users might be disappointed but said the move was necessary to regain trust. “Most people will see a change of four followers or fewer; others with larger follower counts will experience a more significant drop,” she said. “We understand this may be hard for some, but we believe accuracy and transparency make Twitter a more trusted service for public conversation.”
Twitter appeared to be getting a head start on the purge on Tuesday night: President Donald Trump lost about 100,000 of his 53.4 million followers and former President Barack Obama lost about 400,000 of his 104 million followers. Twitter is frequently targeted for taking sides politically, and any significant drop in follower accounts will likely result in more accusations.
Last week the Washington Post reported that Twitter was suspending more than one million accounts a day, part of a major shift to lessen the flow of disinformation and promote what the company’s chief executive Jack Dorsey now calls “healthy conversations.” (The move rattled the company’s stock price and provoked a reaction — on Twitter — from Trump).
But the journey has not been easy, and this latest decision to sweep frozen profiles from follower counts may be the most painful to the company’s user base of celebrities, journalists, and leaders in politics and business.
The concept of having social media followers was pioneered by Twitter, and fed into a celebrity-obsessed culture where follower-buying was accepted by many high-profile people as part of a relentless game of one-upmanship.
The accounts that will be removed from follower counts could be locked for a variety of reasons, Twitter said, usually stemming from the company detecting sudden changes in behavior. This could include tweeting a large volume of unsolicited replies, tweeting misleading links, or if a large number of users block an account after being mentioned by it. The company sometimes locks an account if officials detect that the user is inputting email and password combinations from other services posted online.
“Until we confirm that everything is OK with the account, we lock it, which makes them unable to tweet or see ads,” Gadde said.
Locked accounts are not included in the tally of monthly and daily active users that Twitter reports to Wall Street, and Twitter said the sweep would not affect those metrics, the company said.
Joan Donovan, a researcher with the nonprofit institute Data & Society and an expert in online disinformation, said that she suspected that Twitter left frozen accounts in the follower count because it made users happy and more likely to engage with the service. “For years people have wanted Twitter to get serious about malicious bots, spam, and other problems,” she said in an interview. “But when the company went public, growth metrics were all that mattered.”