Library expands online offerings during virus pandemic
Though the Madison Heights Library is closed to the public during the pandemic, staff are still helping residents out with curbside pickups and an expanding range of online offerings.
Movie streaming, tutoring services, E-books and audiobooks have been increased as part of new services at the library, said Library Director Roslyn Yerman.
Expanded virtual services enhance the library and will outlast the COVID-19 pandemic, she said.
“Right now, with in-person services limited, is the perfect time for people to be introduced to our new services,” Yerman said. “And as we return to normal operation , these ‘ virtual library services will remain and there will be more flexibility for our residents in terms of how they interact with us.”
Since the pandemic began the library was open for a time starting in June when COVID-19 cases declined, but now only offers curbside pickups from staff, said City Manager Melissa Marsh.
City officials are tracking COVID-19 cases and guidance from health and state officials on public access to buildings.
City Hall, for example, has been opened and closed to the public at different times, Marsh said, and reopened to residents on Monday.
Plexiglass shields, social distancing and face masks are used.
“It’s really helpful to some people who don’t feel savvy doing things online,” Marsh said. “Being open allows them to come in to pay water and tax bills or get permits. We’re following the state” guidelines.
The library remains closed and staff there want residents to know about new online services they have that include:
• Kanopy, which allows library cardholders to stream thousands of films, TV shows and Great Courses
• CreativeBug, featuring arts and crafts classes for adults and children
• Access to learning any of 163 languages with personalized courses, movies and more with the Pronunciator program
• A Tutor.com program connects residents to a tutor, at no cost, in more than 40 subjects
• Hoopla allows residents to instantly borrow digital movies, music, E-books and other items
There are also programs for accessing local and national newspapers, and test prep resources for becoming a U.S. citizen.
Niche Academy, a learning platform with tutorials and short videos, shows library patrons how to use many of the newly added resources.
Residents can apply for a library card online and get it within 24 hours.
While the staff is eager for patrons to use the many new online programs, Heather Holmes, adult reference librarian, said they understand it can be overwhelming for those unaccustomed to doing things online.
Residents are encouraged to reach to a librarian for help if they need someone to walk them through the steps. Residents can call 248-588-7763 or email askmhlibrarian@gmail.com.