San Antonio Express-News (Sunday)
Facebook opens up about vote meddling
NEW YORK — For a company bent on making the world more open, Facebook has long been secretive about the details of how it runs its social network — particularly how things go wrong and what it does about them.
Yet on Tuesday, Facebook rushed forward to alert Congress and the public that it had recently detected a small but “sophisticated” case of possible Russian election manipulation. Has the social network finally acknowledged the need to keep the world informed about the big problems it’s grappling with, rather than doing so only when dragged kicking and screaming to the podium?
While the unprompted revelation does signal a new, albeit tightly controlled openness for the company, there is still plenty that Facebook isn’t saying. Many experts remain unconvinced that this is a true culture change and not mere window dressing.
“This is all calculated very carefully,” said Timothy Carone, a business professor at the University of Notre Dame. He and other analysts noted that Facebook announced its discovery of 32 accounts and pages intended to stir up U.S. political discord just a week after the company’s stock dropped almost 20 percent, its worst plunge since going public.
But Facebook’s proactive disclosure, including a conference call for reporters with Chief Operating Officer Sheryl Sandberg, struck a markedly different tone from the compa- ny’s ham-handed approach to a string of scandals and setbacks over the past two years.
A chastened Facebook has since taken steps toward transparency, many of them easy to overlook. In April, it published for the first time the detailed guidelines its moderators use to police unacceptable material. It has provided additional, if partial, explanations of how it collects user data and what it does with it. And it has forced dis- closure of the funding and audience targeting of political advertisements, which it now also archives for public scrutiny.
Facebook’s newfound passion for openness only goes so far. Of the 32 apparently fake accounts and pages it found, it released only eight to researchers. In a conference call last week, executives declined to characterize the accounts, even in terms of whether they leaned right or left.