USAA ends remote work for some
More than half of its 37,000 workers are on hybrid schedules
USAA is asking some employees who have been working remotely to switch to hybrid schedules and start coming into its offices three days a week.
The San Antonio-based insurance and financial services company declined to disclose how many employees will be affected, their office locations or when the new policy will take effect.
More than half of USAA’S roughly 37,000 employees nationwide are already on hybrid schedules. It has been asking those workers to come into its offices at least three days a week since last year, spokesperson
Christian Bove said Friday.
But some who were hired to work remotely were recently notified of the in-office mandate, the Wall Street Journal reported.
Not all remote employees are affected, Bove said.
“Working in the office three or more days per week provides flexibility while also enabling teamwork, collaboration, and a sense of belonging so we can be at our best to serve our members,” he said. “We will continue to adapt schedules and ways of working as needed. This is about balancing business, member and employee needs — allowing flexibility along the way.”
“Any employees transitioning from remote to hybrid will be given a reasonable amount of time to transition,” Bove said.
He said most new hires will begin on hybrid schedules but some will always be considered remote.
Aside from its massive headquarters on San Antonio’s Northwest Side, USAA has offices in seven other cities nationwide. It has about 19,000 employees based in the San Antonio area.
As of last fall, employees in some departments at the company were coming in three days a week while others had asked for more time, Chief of Staff Ma
ria Cantu said in an interview at the time. Some employees decided to leave the company because of the policy.
USAA has been reducing its real estate footprint and its workforce.
Earlier this year, USAA Federal Savings Bank laid off 130 employees in its mortgage group, or 1.6 percent of the bank’s total workforce.
The cuts came after the company issued pink slips to more than 90 employees in its mortgage division in March 2022 and cut an unspecified number of jobs across various departments in August.
Within the past year, USAA cut back its real estate occupancy by about 10 percent by subleasing space or opting not to renew leases.
The company left its offices at One Riverwalk Place and 300 Convent St. in downtown San Antonio last year, when its leases for 565,000 square feet across the two buildings expired.
USAA had already vacated most of the Convent Street space by then.
The 500 employees who had been assigned to those offices are on hybrid schedules and now work at the company’s headquarters or remotely.