IMPORTANT INFORMATION REGARDING SECURITY INCIDENT

Luxottica of America, Inc. (“Luxottica”) is an owner of and/ or service provider to eye care practices across the country. We recently learned that on August 5th an unauthorized person accessed the Luxottica- managed web application used for appointment scheduling.

On August 9, 2020, Luxottica learned of the incident, contained it, and immediately began an investigation to determine the extent of the incident. On August 28, 2020, we preliminarily concluded that the attacker may have accessed and acquired patient information.

The personal information involved in this incident may have included: full name, contact information, appointment date and time, health insurance policy number, doctor or appointment notes that may indicate information related to eye care treatment, such as prescriptions, health conditions or procedures.

Luxottica is not aware of any misuse of personal information or harm to patients as a result of this incident. Nonetheless, we encourage potentially impacted individuals to remain vigilant. If you discover any suspicious activity on your accounts or if you suspect identity theft or fraud, report it immediately to your health plan or insurer.

We regret that this incident occurred and take our data protection responsibilities very seriously. We have taken measures to enhance our security controls and prevent this type of incident from recurring, including implementing additional access restrictions on our patient scheduling platform. We also notified federal law enforcement of this matter.

On October 27, 2020, Luxottica will begin mailing notice of the incident to impacted patients for whom the eye care practices below had current mailing addresses. Individuals seeking additional information can call toll free to ( 877) 540- 1431 ( within the U. S. and Canada) or visit Luxottica. kroll. com. Please know that we regret any inconvenience or concern this incident may cause.