Public workers feel rage of pandemic-fueled angst
We recently booked dinner at the Cloud 9 Lounge — the magical outdoor oasis at Bruno’s Bar and Grill in Scotts Valley. The atmosphere and food were wonderful, but what also struck me was the sign I saw walking up to the front door. As we entered, a large placard reminded us: “The World Is Short Staffed — Please Be Kind To Those That Showed Up.” Truly a sign of our times, and I loved the message.
Over the past year, both our daughters worked in the food service industry, and each have relayed the short tempers that they have witnessed on the job. For the most part, people are very kind, but unfortunately, like many public facing workers, they have encountered customers on edge.
The effects of political polarization and time sequestered during the pandemic have been impossible to escape. Our society is just beginning to understand the mental health impacts. News headlines echo studies identifying a dramatic rise in anxiety and depression suffered by children and adults alike during the pandemic. For customer facing jobs, this has sometimes meant bearing the brunt of misdirected anger or frustration.
The impacts on workers are acute. One of the results we are now witnessing is what is being referred to as the Great Resignation. Workers have been leaving their jobs in record numbers across the country. Not surprisingly, this started in the hospitality, restaurant and health care industries that were most directly impacted over the pandemic.
The effects are being felt in the public sector as well- first responders and other public administrators and officials are also hanging up their hats. Workers are reevaluating their jobs and lives, searching for more flexibility, money, and happiness. How they are valued, not only by their employer, but the public is directly connected.
Sadly, burnout is not uncommon, with so many workers operating in a state of emergency for the past 18 months.
As an individual, if you find you are suffering from exhaustion, anxiety, insomnia or you are having trouble finding joy in activities you once loved- you may be suffering the effects of burnout. Consider taking time to rest and recover. It is an opportunity to reassess what the contributing factors may be.
Also remember there are great resources available (many of which are free) sometimes through employers, but also through schools and the County’s Health Services Agency. Doctors also recommend exercise, meditation and healthy foods, as a way to immediately support your mind and body.
As a community, we can heed the message. Remember to be kind to those that showed up to help us. Showing appreciation to those who serve is more important than ever: waiters, checkers, police officers, nurses, doctors and the list goes on. The people you encounter in these jobs have had a harrowing experience in their roles. A thank you and a smile can go a long way.