11 steps to impress your boss and thrive in your job
Managing your relationship with your bosses can be as important as tackling your task list. Tuning in to their preferences, communicating skillfully and earning their trust with stellar work can improve your chances at recognition, raises and promotions.
This mindset, known as managing up, is part of your job, said Gorick Ng, a career coach for Harvard students and the author of the coming book “The Unspoken Rules: Secrets to Starting Your Career Off Right.” Here are some work habits that can foster positive relationships up the chain.
■ Paddle in the same direction. Make sure you and your manager are working toward a common objective, said Romy Newman, co-founder of the career website Fairygodboss. “You are making microdecisions all day on how to allocate your time,” she said, so review your to-do list with your manager and make sure your work priorities align.
■ Be sure of “what, how and by when.” Make sure you have all the details and due dates when your boss assigns something new, Ng said. Precision is more critical in remote work because it is not as easy to check in casually for clarification. “Ambiguity,” Ng cautioned, “is almost guaranteed to lead to misunderstandings.”
■ Adapt to your manager’s style. Pay attention and deliver your work in the way your boss prefers, Newman said. Does your manager love to delve into the data with you? Get ready for that conversation. Does he or she prefer one-page write-ups to PowerPoint slide decks? Providing what your manager is looking for will make both of your jobs smoother.
■ Do it before being asked. Understanding your responsibilities and doing them at the highest level is one key to manager happiness, said Jameeka Green Aaron, a Navy veteran and chief information officer at United Legwear and Apparel, a company of about 750 employees.
■ Bring recommendations. When asking your manager for guidance on an issue, explain the options you thought about, which you prefer and why. This shows you’ve done the research, understand the details and can smartly evaluate tradeoffs. It also lets your boss choose among options rather than have to come up with them.
When you ask for feedback or a decision, specify a due date. “Don’t let them put off a decision for later, because later can turn into never,” Ng said, as your missive sinks into the e-correspondence morass.
■ No surprises. Never surprise your boss, especially with bad news. The adage “Tell me early I’m your friend, tell me late I’m your critic” still holds, Newman said. If you are struggling or at risk of missing a deadline, bring your manager in as soon as possible and work together.
■ Build trust. Demonstrating your integrity and your dependability helps build a level of trust and will keep your manager from the urge to micromanage you. The personal values you exhibit are as important as the work you produce, Aaron said. This is especially important working remotely. Keep your boss apprised, Aaron said, as “it’s exhausting tracking people down.”
■ Help your manager help you. Many professional development opportunities have fallen by the wayside as companies operate in emergency mode or with a leaner staff. One way to stretch yourself, Newman said, is to offer to take some work off your boss’ plate. Your boss will appreciate the break, and you may gain exposure to upper-level work or visibility.
■ Help the team. Beyond technical skills and work habits, “my favorite employees show care and concern,” Aaron said. Empathetic team members “thinking about the world and people around them, and checking in with their co-workers,” she added, keep a team healthy.
■ Understand that your boss may be stressed. Your boss may seem absentminded, frenetic or inconsistent, Ng said, but that may be a result of other duties managing the team, interacting with higher-ups and doing his or her own work (not to mention work-fromhome challenges).
If your manager does seem anxious or overwhelmed, try asking, “How can I help you?” Newman said. “People forget how far that simple question can go to engender a connection.”
■ Changing negative behavior. Bad boss? Ng said to evaluate intent versus impact. Your manager may not realize the amount of stress that his or her short deadlines, vague emails, shifting work assignments, opacity in decision-making or last-minute changes in direction are causing you. Communicate your concerns dispassionately.