Service with a passion for hospitality
Noel Morreale was recently named vice president of food & beverage at the Seminole Casino Coconut Creek, from his previous role there as director of restaurants. He’s comfortable with the new role and more responsibility, he says. In the past, in addition to working for other venues, Morreale was also founder and president of his own culinary ventures. While some lessons learned were harder than others as a business owner, Morreale’s 360-degree scope helps him define perspective, an important skill in the workplace, he says. Most of all, says Morreale, he is extremely passionate about hospitality, culinary arts, and serving people.
Why my job is important: Everyone is in training for this role at a young age when we learn to say please and thank you, hold doors open, and offer food and drink in our homes. In business, hospitality is key to the consumer experience, including in the gaming industry.
Resume
Experience: Station Casinos, assistant room chef, beverage manager, restaurant general manager; Mortons of Chicago/Bertolini’s, restaurant manager; Fiamma Steakhouse, founder, president; Bambino Bar & Kitchen, founder, president; NY Yankee Steakhouse - Coconut Creek, general manager
Education: attended Canisius College, Buffalo N.Y.
On the job
What I do: I manage 700 line level employees and 73 managers/supervisors. Simply put, it is my responsibility to ensure that everyone in my department
has the tools necessary to service our guests, from training and mentoring, to recognizing and rewarding.
Personal professional goal: Building relationships with everyone on my team.
What’s new: styles, trends, and appetites, all of which change very quickly.
Advice to young professionals: The very definition of hospitality is the willingness to be interrupted at any moment. If that’s not something you can embrace, then it’s not for you.
On the side
Reading: “Service Included: Four Star Secrets of an Eavesdropping Waiter,” by Phoebe Damrosch
ckent@sunsentinel.com, 954-356-4662 or twitter @mindingyourbiz