Conversing with driver not required

Dear Miss Manners: In today’s “sharing” economy, there seems to be a level of expected niceties. I frequently find myself in a car on the way to an airport, wondering how to escape a long, forced discussion. I imagine the driver is also tired of the same conversations and would enjoy a moment or two of silence.

At times, I am working. At other times, I am communicating with whoever will be expecting me at my destination, or am coordinating my ID, boarding pass, etc. Earlier this week, I found myself forced to explain the medical details of why we were heading to a health care facility.

Is there any polite way to avoid the awkward and unnecessary conversations that come with the conveniences of today’s economy?

Gentle Reader: Unfortunately, conversation seems to be a commodity in these ride-sharing programs.

Miss Manners has found that most of them have a ratings system where you can express your opinion of the driver — and it often includes rating your conversation. She urges you to share your opinion to the contrary with the company, but until the system is rectified, you may give its drivers polite, limited responses to their inquiries.

If that does not work say, “I am so sorry, but I have to get some work done and take this call.”

Dear Miss Manners: In my 10-year career, there have been only two instances that a client crossed a line into unprofessional territory, becoming verbally abusive or shouting at me.

I was so surprised that I did not know what to do, so I just stared at the client, waited a beat, and then kept talking about the business issue. One time, the client apologized afterward; the other time, the client issued a half-apology.

I do not mind losing business if that is the outcome. I deserve professional treatment at all times. Please advise.

Gentle Reader: You would be justified in speaking your mind, in measured tones that both model good behavior and make your point. Quietly terminating the business relationship, however, will likely be even more effective.

Send questions to Miss Manners at her website, missmanners.com or email her at dearmissmanners @gmail.com.