Who’s flying high in airline rankings
AirHelp, a company that advocates on behalf of air travelers for compensation in cases of delays or cancellations, is out with its sixth annual survey of the best andworst airlines.
The survey uses data from the first quarter of the year to rank the 72 international airlines for which the company had statistically significant data. Overall rankings are based on three factors: on-time performance, quality of service (gleaned frompublic reviews on an array of reliablewebsites), and a claims-processing score (which reflects how a company handles customer complaints).
Here are the 10 best, according to AirHelp, along with their on-time performance records: 1. Qatar Airways (89 percent on-time performance), 2. Lufthansa (76 percent), 3. Etihad Airways (86 percent), 4. Singapore Airlines (85 percent), 5. South African Airways (85 percent), 6. Austrian Airlines (80 percent), 7. Aegean Airlines (90 percent), 8. Qantas (89 percent), 9. Air Malta (86 percent) and 10. Virgin Atlantic (82 percent).
And theworst: 63. Jet Airways (65 percent ontime performance), 64. Aerolineas Argentinas (85 percent), 65. Iberia (84 percent), 66. Korean Air (64 percent), 67. Ryanair (86 percent), 68. AirMauritius (69 percent), 69. EasyJet (79 percent), 70. Pakistan International Airlines (61 percent), 71. Royal Jordanian Airlines (83 percent) and 72. WOW Air (75 percent).
U.S. carriers didn’t fare particularlywell: American Airlines performed best, at 23rd of 72, followed byUnited Airlines in 37th place and Delta Air Lines in 47th.