Air America Air Conditioning:
Affordable price, quality product, fast service
Ask people how you value an individual and the way he conducts business, and you will get assorted answers.
Ask Dominick Manzo, owner and general manager of AirAmericaAC.com in Coral Springs, and he’ll tell you it’s all about honesty and integrity.
“I absolutely believe our customer service is the key to our success. I go home at night knowing that we never give any customer less than our best,” he says. “I’m not going to sell a high-tech air conditioner to a little old lady who doesn’t know how to use it.”
Customer service is a term often spoken in the business world. But, few companies adhere to it as closely as Manzo’s.
“I truly believe [it makes a difference],” he says. “I tell all my staff, ‘Take care of every customer, they’ll tell everyone about the great experience they had.’”
“No matter where you live, we always offer the same Air America Pricing Guarantee.”
Manzo is not your typical business owner. He is hands-on; he sees every invoice and every call posted. Every installation and service call is on his radar. All of his customers deserve no less than the best service.
A workman’s attitude
This blue-collar, workman’s attitude followed Manzo when he moved from New York to South Florida and began Air America over a decade ago.
“I grew up in The Bronx, and I can remember how poor we were,” he says. He knows how devastating unexpected bills can be on a tight family budget.
“We will always go above and beyond to please our customers,” he says.
Our upfront, customerfirst attitude has enabled Air America to grow in one of the most competitive businesses in South Florida.
It features a 10,000-squarefoot warehouse stocked with $500,000 in parts; a fleet of 50 radio-dispatched trucks that serve Broward and Palm Beach counties; a call-in center that is open 24/7; and a staff of expert installers, technicians and sales personnel that are committed to excellence in all areas of air conditioning service.
Three reasons to buy
There are three reasons why people buy most anything: price, quality, and service.
“Some people say you can’t provide all three; that you sacrifice one for the others,” says the owner of this family-owned and -operated company. “But we do [provide all three].”
Air America customers always receive value, Manzo points out. “We are neither the cheapest nor the most expensive, but we always deliver a fair price.”
He is a “firm believer in you get what you pay for.” Buying an air conditioner based solely on price is a mistake, he says.
“Air conditioning is the third biggest need in South Florida [behind a home and a car]. This is something that gives you comfort. Air conditioning doesn’t just deliver cool air; it removes humidity from inside the house. Why would you compromise quality based on price?”
So, when it comes time to decide whether to repair or replace a unit, Air America explains all the options to clients. “We tell them, here’s good, better and best; and let them decide.”
Buying quality and saving money need not be mutually exclusive, though. For instance, Air America is offering homeowners special rebates on select Rheem and Carrier air conditioners.
Air America also offers industry exclusive financing options.
Quality product
Manzo’s company services all makes and models of air conditioners, and carries the top-rated Carrier, Rheem and Trane brands.
For the past four years, Air America has been a Rheem North American Top Ten Contractor. In fact, they rank second in the nation among Rheem dealers!
“Many companies only offer one manufacturer; we offer a variety,” Manzo points out. “I chose [Carrier, Rheem and Trane] because of their reputations.”
He also understands that his business has a different responsibility for this region. “Here in South Florida, air conditioning is a need, not a want. I don’t know about you, but I can’t sleep at night without air conditioning.”
It fuels his insistence that his staff provide prompt, courteous service.
Dependable service
Air America is one of the few air-conditioning companies to keep a huge inventory of parts. “This allows us to provide better customer service.”
For instance, installers and technicians come to Air America’s facility first thing each morning, re-stock their trucks, and then go — to be dispatched wherever and whenever needed.
Air America is divided into three dedicated departments: sales, installation and service.
“We always have the right person for the job,” he says. “We send professional installers to install high-quality products, and skilled technicians to service and maintain any type of air conditioning systems on the market.”
Manzo wouldn’t have it any other way.
AirAmericaAC.com is at 12550 NW 39th St. in Coral Springs. For information, call (954) 255-0387 in Broward County, or (561) 766 0355 in Palm Beach County. Visit its web site at www.AirAmericaAC.com.