Wow flight delay costly; reimbursement bid lags

A few months ago, my Wow air flight from Edinburgh, Scotland, to Keflavik, Iceland, was delayed. That caused me and my travel companion to miss our connecting flight to Baltimore.

The next day, Wow rerouted us to Washington Dulles International Airport on Icelandair. But our car was 60 miles away at BaltimoreWashington International Airport.

I filed a complaint four months ago and haven’t heard anything. I also submitted receipts for the shuttle ($82) and extra day of parking ($10). I can’t get a response from Wow, and when I try calling, the airline has a recording that says it doesn’t hear anyone on the line, and it disconnects the call.

I’d like to be reimbursed for the cost of the shuttle and extra day of parking we incurred because Wow placed us on a different flight home. Can you help?