Timeline of events at Hollywood Hills

SUNDAY, 9/10/17

3 p.m., electrical power to the AC chiller goes down. (Nursing home) 3:49 pm, Hollywood Hills places online work order to FPL; places eight “spot coolers.” (Nursing home) 6:51 p.m., Nursing home reports that it is closed but that heating and cooling are operational. (Governor’s Office)

MONDAY, 9/11/17

FPL tells administrators they are coming but do not show. (Nursing home) 5:34 p.m., Natasha Anderson, a representative of the facility, calls Gov. Scott’s cellphone asking for immediate assistance. Anderson tells a state emergency line that Hollywood Hills needs to be made priority. (Nursing home) Nursing home reports AC issues, but not that conditions are dangerous or that patients are at risk. (Governor’s Office) 6:57 p.m., Anderson calls emergency line again and is told the situation has been reported and escalated. (Nursing home) 7:29 p.m., Florida Department of Health in Tallahassee tells Anderson it is working on the emergency. (Nursing home) 7:35 p.m., an aide for Gov. Scott refers voicemail from Anderson to officials at AHCA and DOH. (Governor’s Office) 9:24 p.m., Anderson contacts DOH emergency line to say she has received no updates. (Nursing home) 9:40 p.m., The state submits power priority restoration request to FPL. (Governor’s Office ) Approximately 9:50 p.m., DOH Chief of Staff Alexis Lambert advises Anderson to call 911 if patients are at risk. (Governor’s Office)

TUESDAY, 9/12/17

FPL tells administrators they would be coming but do not show up. (Nursing home) At 9:58 a.m., Tallahassee DOH emergency line tells Anderson many hospitals and health care facilities have FPL problems due to the storm. Anderson again asks to be made a priority. (Nursing home) Anderson immediately calls Scott’s cellphone and leaves a message. (Nursing home) 10:25 a.m., an aide for Scott refers information from Anderson and Jorge Carballo, Rehabilitation Center administrator, to officials at AHCA and DOH. (Governor’s Office) 12:41 p.m., Anderson again calls Scott’s cell. (Nursing home) 12:53 p.m., Hollywood Hills asks Memorial Regional Hospital for more spot coolers; they are placed at 3:15 p.m. (Nursing home) 3 p.m. to 4 p.m. Dr. Frances Cadogan from Humana Health Plan makes rounds at Hollywood Hills; doesn’t report any people in distress. (Nursing home) 4:17 p.m., AHCA Health Services & Facilities Consultant Susan Glass advises Carballo to call 911 if patients are at risk. (Governor’s Office ) During this time period, there were at least 13 documented calls to FPL. (Nursing home) On Monday and Tuesday, there were four calls to Gov. Scott’s cellphone. (Nursing home) Between 6 p.m. and 11 p.m., a physician’s assistant checks that patients are stable. Carballo constantly makes rounds. (Nursing home)

WEDNESDAY, 9/13/17

3 a.m. 911 rescue is called for patient with tachycardia. Patient stabilized and transferred to the hospital. (Nursing home)