SunPass promise

Users will be reimbursed overdrafts, state says.

Florida will reimburse motorists charged bank fees after a major malfunction by the company that manages the SunPass toll system led to their accounts being overdrawn.

Millions of toll transactions statewide got delayed as a result of a billing system upgrade. Some customers incurred bank overdraft fees when they were finally processed. The backlog was finally cleared earlier this week.

The state Department of Transportation said Thursday that customers could start asking for reimbursements for overdraft fees. DOT officials said the company that botched the upgrade would be billed.

DOT's announcement came the same day that members of the Florida Transportation Commission demanded the agency explain why Conduent State and Local Solutions was given a $343 million contract to manage the system.

SunPass has set up several ways for people to file a claim. Instructions can be found at SunPass.com under the Frequently Asked Questions (FAQ) section. Customers may file a claim: By fax at 1-888-265-1725. By mail to General Customer Correspondence & Enrollment, Florida Department of Transportation/SunPass, P.O. Box 447, Ocoee, FL 34761.

In person at a SunPass Walk-in Center. Visit SunPass.com for locations.

To qualify for reimbursement, customers must submit any bank records that reflect the SunPass-related bills and the resulting overdraft fee that happened between June 11 and Aug. 17.Customers can have a check mailed to them or have their SunPass account credited.

Anyone with questions may call the SunPass customer service line at 888-865-5352.