Sun Sentinel Palm Beach Edition

Music festival is not issuing refunds.

- By Wells Dusenbury

While Miami’s Ultra Music Festival has been canceled due to coronaviru­s fears, those expecting a full refund are out of luck.

Late Monday night, event organizers emailed ticket purchasers, informing them of their options after the city of Miami postponed the three-day music festival, which was scheduled to run from March 20-22. Instead of offering refunds for those who purchased tickets, Ultra said those will be redeemable for future concert events.

“ALL tickets purchased will of course remain valid and will be honored at either the 2021 or 2022 Ultra Miami event, at your option,” Ultra said in email to ticket holders. “You will have 30 days to choose which Ultra Miami event you want to attend.”

Next year’s Ultra will run from March 26-28, 2021. No dates have been set for the 2022 event. Ultra organizers also offered ticket holders a series of “benefits,” which would require people to pay more money.

Despite the abrupt cancellati­on of this month’s event and Ultra’s decision not to offer refunds, the event is legally covered due to its ticketing terms and conditions:

“Upon Event cancellati­on by Event Organizer, Event Organizer may, in its sole and absolute discretion, elect to either issue a full or partial refund to Purchaser, not issue any refunds, or reschedule the Event,” the Ultra terms and conditions said.

For fans who already purchased tickets to the event, which brings roughly 55,000 daily attendees to Bayfront Park, the lack of refunds did not sit well — at least according to a lot of reactions on Twitter.

“@ultra finally received an email concerning this years failure,” @ms_am3RICA tweeted in response to the news. “So not only did you cancel the festival 2 weeks before it began, but now you’re not refunding any/all ticket buyers? And forcing us to go next year or the year after? We want a REFUND!”

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