Surge in prices after outages

Complaints pile up in Texas as costs of bottled water, gas, hotels jump after deadly storm

Hotel rooms for $1,000 a night. Gasoline prices spiking. Even bottled water prices doubling or tripling overnight.

Officials in Texas say the deadly winter storm that knocked out power and water to millions of residents is providing an opportunity for some unscrupulous merchants to take advantage of the situation by charging exorbitant prices for essential supplies.

A system set up Wednesday in Houston for residents to report incidents of price gouging received hundreds of complaints in less than 20 hours, said Harris County Attorney Christian Menefee, the chief civil attorney for Texas’ largest county.

“The main types of things we’re seeing is hotels setting prices at ridiculous rates,” Menefee said. “We’ve seen allegations of packs of water being sold for two to three times the normal price, or packs of water being divvied up and the individual bottles being sold at excessive prices.”

Dashawn Walker, 33, searched for a hotel room Tuesday night to avoid the cold of his powerless Dallas apartment. After finding all the rooms in Dallas booked, he ended up driving to an extended stay hotel in the suburb of Lewisville only to pay $474 for a one-night stay.

“It’s crazy,” he said. “I mean why would y’all go up on the hotels in the middle of a crisis? Like, dude, come on now. Everyone is just trying to make it and they’re capitalizing off a crisis, and that’s so unfair to people who really can’t afford it.”

Such price spikes are illegal under Texas law, which prohibits selling fuel, food, medicine, lodging, building materials or other necessities “at an exorbitant or excessive price” during a state or federal disaster declaration.

The Texas Attorney General’s Office urged residents who suspect they are victims of price gouging to file a complaint with their office. Violators may be required to reimburse consumers and can face civil penalties of up to $10,000 per violation. Additional penalties of up to $250,000 can be imposed if the victims are elderly.

Dallas hotelier Larry Hamilton said that while there may be legitimate complaints of price gouging, he also wondered if some complaints lacked merit. He said prices at his 193-room Aloft Hotel in downtown Dallas are averaging $94 per night, and that a customer became irate when he was quoted a price of $109.

“He called my general manager and was threatening to report us for gouging,” Hamilton said.

The hospitality business has taken a financial beating in the last year, in large part because of government-mandated closures and the hesitancy of people to travel during a pandemic.

Hamilton, who had to close another boutique hotel in Dallas because of power outages, said hotels in the area have been running at less than 10% occupancy during the pandemic. “It’s been a bloodbath.”

In Houston, Menefee encouraged businesses to take a neighborly approach and that “we should be looking out for each other.” If not, a visit from a state or local investigator to a company accused of price gouging is usually all it takes for prices to return to normal.

“If you’re raising prices, you may end up on our list,” he said. “If you’re raising them at a level that really raises eyebrows, you can count on one of our investigators knocking on your front door.”

DAVID J. PHILLIP/AP Donated water is distributed to residents Thursday in Houston. The nation’s fourth-largest city and several others in the region are under a boil water notice as many residents remain without clean running water in their homes after a deadly winter storm.