Windows 10

New operating system reboots an old scam

If you have a Microsoft Windows-based personal computer, then you have probably noticed a new icon that pops up from time to time suggesting you install Windows 10 for free.

That’s legitimate. And if you decide to install the new operating system, things will probably go just fine.

But for some, the download starts and then sometime during the progression things stop. You get an error message.

Well, not too long after that you get a phone call from someone who says they are from Microsoft tech support. He gives his name and usually a number to call for verification. He knows your name and registration details. Everything seems legit.

The helpful soul on the other end of the call says the company has noticed you ran into problem while downloading Windows 10, and the service team member offers to help solve the problem. But first he has to access your PC, usually using a piece of software called Team Viewer.

Well, you say yes. And he does indeed solve the problem. Everything works as it should. Well, almost. You see, the caller is not from Microsoft. He is a hacker. Your machine had earlier been infected with a virus that alerts the hacker and his confederates when you download Windows 10. It gives him access to some of your personal information.

And while he has access to your PC, he not only fixes your download problem but installs malicious software that allows him to control your machine from afar.

That means he can glean whatever personal data you store on your PC, including bank account numbers, passwords and other data. He can, in some cases, also use your PC and Internet access to send millions of spam emails.

There are a couple of other versions of the scam. Again you get the call from tech support, but this time they want to charge you to help with the download process. And in one that has been around for a while, they say Microsoft has detected an “infection” in your computer and needs access to get rid of the malware. Of course, their purpose is to con you out of a hefty fee or install sketchy programs to exploit your data or your PC. Or both.

These are pretty sophisticated scams and they fool even some of the most seasoned PC users. The release of Windows 10 especially has given the scammers a boost.

Don’t fall for random calls from tech support. Don’t call back the number they give. Don’t allow them access to your computer.

Keep your anti-virus software up to date. Run frequent scans. And if you need help with Windows 10, contact Microsoft directly.