You can write ‘dear’ and stay professional

Dear Heloise: Do I have to use the salutation “Dear —————” when I’m writing a business letter? I don’t know this person, and nine times out of 10, I’m writing to complain about something, so why is a term of endearment appropriate?— Rebecca R. in Michigan Rebecca, the use of “Dear —————” (and “Sincerely yours,” for that matter) is both a tradition and a convention in business today. Using only a person’s name (“Mr. Jones:”) is too curt and brusque.

The idea is that when you use the term “Dear,” it should keep you on point. It’s more cordial, professional and polite.— Heloise

P.S. Use “To Whom It May Concern” only as a last resort, if you have no idea of the recipient’s name.

Shipping Costs

Dear Heloise: I use one of the big e-commerce shopping sites for its many services and fast, free shipping. But not everything it sells is under its umbrella.

Those third-party vendors may ship the item for free, but you might pay for returns. It’s important to check before you hit that order button.—Michelle B. in Houston

Podcasts

Dear Readers: Have you sought out a podcast lately? Often hosted by popular public figures and celebrities, podcasts are audio programs that can cover pretty much every topic, from comedy to health to religion, and they usually are free.

Find a podcast app from a digital distribution service on your phone or computer. It’s a great alternative and complement to talk radio.— Heloise