Uber under siege:
Rivals have been boasting of better pay, easier tipping
A recent argument between the CEO of ride-sharing company Uber and one of the company’s drivers illustrates an ongoing conflict — between Uber, which has cut its prices to beat competitors, and its drivers, who have subsequently seen their pay reduced.
DETROIT - The face-off between Uber CEO Travis Kalanick and driver Fawzi Kamel illustrated a conflict between Uber, with its effort to grow by cutting prices to beat competitors, and drivers who have seen their pay reduced.
The video of the argument — caught on dashcam and now viewed more than 3 million times on YouTube — includes yelling and profanity and ends with a combative Kalanick dismissing an agitated Fawzi’s claims that sharp reductions in fares forced the driver into bankruptcy.
Harry Campbell, who drives for Uber in California, says driver pay has gone down, while Uber’s corporate valuation has grown to more than $60 billion.
“I think a lot of drivers feel that Uber always looked out for themselves first and foremost and relegated drivers to a second tier,” he said.
“What we’re looking at in that video is 21st-century mobility technology and 19th-century labor relations,” said Harley Shaiken, a labor expert and professor at the University of California, Berkeley.
The video exchange comes after a month of trouble for the ride-hailing behemoth, including sexual harassment allegations from a female engineer, a lawsuit alleging technology theft, and a social media campaign encouraging riders to delete Uber’s app over claims that the company tried to capitalize when New York taxi drivers protested against President Donald Trump’s immigration order.
Uber’s rivals claim drivers have been defecting since Uber’s problems started piling up. Business experts expect more defections among Uber’s 400,000 drivers — and even some riders — after the Kalanick video, despite his public apology. Some rivals boast of better pay for drivers, and some allow tips through their apps, unlike Uber. Still, drivers say they get more business with Uber because of its greater size and reach.
In the dashcam video obtained by Bloomberg News, Kalanick and Kamel are seen discussing Uber’s business model. The driver for Uber’s luxury service, Uber Black, argues that Kalanick is lowering fares, costing him money.
Kalanick denies that Black fares had been cut but concedes that prices were reduced for Uber’s general service, UberX, because of competition. “Otherwise you go out of business,” he says.
The 40-year-old CEO begins shouting as Kamel claims again that the Uber Black prices were reduced. Kamel claims to have lost $97,000. “I’m bankrupt because of you.”
“Bull----!” Kalanick shouts. “Some people don’t like to take responsibility for their own s---. They blame everything in their life on somebody else. Good luck,” he says, slamming the door.
Campbell, the California driver, said most drivers aren’t surprised by Kalanick’s behavior. “We always knew that the CEO was pretty ruthless when it comes to drivers.”
Campbell, like a number of drivers, works for both Uber and its biggest rival, Lyft. He won’t stop driving for Uber but might shift more business to Lyft, he said.
Lyft said its ridership and driver applications have grown significantly since the first of the year, while Fasten, a smaller ride-hailing competitor in Boston and Austin, Texas, said its business has boomed since the “Delete Uber” campaign started in late January. Fasten said its ridership rose 25 percent in Boston the first week of the campaign. New riders are up 10 percent.
Amelia Serafine, a Ph.D. candidate in Chicago, said she had been driving for both Uber and Lyft for about a year before deleting her Uber driver app in February after the sexual harassment allegations became public.
She was tempted to return to Uber for money to supplement her university stipend but decided against it when the Kalanick video surfaced.
“The (drivers) that I talk to already
“The (drivers) that I talk to already think that Uber treats them like garbage.”
think that Uber treats them like garbage,” Serafine said. “That’s why the driver confronted the CEO.”
Shaiken said Uber is squeezing its drivers on prices, refusing to recognize them as employees and dictating terms such as pricing without their input.
Uber declined to comment on the controversies but pointed to a survey showing that 73 percent of its drivers don’t want to be considered employees. More than 60 percent drive fewer than 10 hours a week, the company said.