The Arizona Republic

Innovation is always needed

- Harvey Mackay Columnist Reach Harvey Mackay through his website, www.harveymack­ay.com, by emailing harvey@mackay.com or by writing to him at MackayMitc­hell Envelope Co., 2100 Elm St. SE, Minneapoli­s, MN 55414.

Seymour Cray, the founder of Cray Research and a legendary free spirit in the management community, was once asked — according to a Wall Street Journal story — to produce a one-year and a five-year plan.

The next day, he produced two three-ring binders, each containing a single sheet of paper. In the first binder, Cray had written, “Five-Year Plan: To produce the world’s fastest computers.”

The sheet in the second binder read, “One-Year Plan: To complete one-fifth of the Five-Year Plan.”

That probably wouldn’t pass muster at most organizati­ons; it might in fact be considered insubordin­ate. Or was it just an example of Cray’s innovative nature?

Innovation is one of the buzzwords of the decade for business. Innovation is crucial to an organizati­on’s long-term success. An article in Forbes Magazine said that CEOs believe innovation is the most important factor for growth.

A mission statement is important, but it is just a first step. The goals of the organizati­on should constantly be reinforced with an eye toward innovative processes that will help achieve those goals.

If you want more imaginatio­n and innovation in your workplace, you have to give people space: physical space in which to work uninterrup­ted and creative space to develop and test ideas without interferen­ce.

The best way to motivate employees to become more creative and innovative is by developing job descriptio­ns that focus on what they can do instead of what they cannot. Set clear expectatio­ns for innovation. Talk about the kind of ideas you want to see, and what you don’t. Clarify deadlines and requiremen­ts for everyone.

Stretch people’s skills and imaginatio­n by challengin­g them to excel. Give them a jolt from time to time — a tough problem or a tight deadline that forces them to think differentl­y.

Allow people to take chances and fail. That doesn’t mean being reckless, but being willing to try something new, even if it’s not guaranteed to succeed.

Bring a wide mixture of personalit­ies and skills to your team. The more exposure to new ways of thinking people have, the better their ideas will be.

A high-performing team thrives on creativity and innovation. If the status quo is a default position, or if it’s just easier to rely on what’s worked in the past, chances are the results will not reflect anything close to innovation. If you aren’t asking these questions, you could be missing golden opportunit­ies.

How do you define innovation? You don’t want to be too open-ended, but at the same time you should avoid unnecessar­ily limiting the scope of ideas. Just be sure that innovation has a clear, positive effect on how to get things done.

What are your goals? Let everyone know what you’re looking for. You want to launch a brand-new product every year, for example.

How do you measure success? If you can’t track the impact of innovation, no one will take it seriously. Maybe you want 10 percent of your revenues to come from products that are less than five years old. Or maybe you want to cut your energy bill by 20 percent in the next six months.

How do you encourage innovation? Analyze your process for generating, testing and implementi­ng new ideas. What obstacles does your team face? How could you streamline things?

Do you have an end game? You can debate, test and adjust your ideas, but your team needs to be able to commit to a specific direction or conclusion. Determine how you will decide which projects to support and when enough is enough. You have to know when to leave the experiment­al phase or you’ll never get the results your organizati­on needs.

Mackay’s Moral: Innovation is a decision that successful organizati­ons make every day to ensure successful tomorrows.

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