New app lets residents report, track requests

The City of Chamblee has launched a new app called “MyChamblee,” according to a press release. Still the official platform for residents to access their government in a single location where residents can submit, track and view nearby service requests through their smartphones, the new tool will be more accessible and user friendly, officials said.

When used on a mobile device, the app offers the ability to use GPS to pinpoint the location of an issue. Residents will be able to report issues such as sanitation and recycling requests, stormwater issues, potholes, graffiti, crime tips and more.

Chamblee’s first app launched in 2015. “The new system will give residents a much more robust method for engaging with the city,” said Chamblee City Manager Jon Walker. “This latest iteration adds features such as a new public-facing map, which is much more interactive and enables the city to provide quicker, more reliable service to our stakeholders.”

The public facing map allows users to see existing requests by location and adds new requests or comments on an existing issue. If the issue is sensitive, it can remain private. Residents will be able to see status reports for common requests like potholes and streetlights so they know if someone already has reported the issue.

If users already have the city’s old app, Chamblee Connect, they’ll need to delete it and install the new MyChamblee app. New users just need to visit the Apple App Store or Google Play to download and install the app. The service also is available on the city’s website at chambleega.gov.

The city partnered with CitySourced, a Los Angeles-based technology company, to develop “MyChamblee.”