Sony pulls Cyberpunk 2077 from Playstation store

Sony has removed CD Proj ekt SA’S Cyberpunk 2077 from its Playstation Store and is offering full refunds, taking unusual steps to appease customers furious about bugs plaguing one of the year’s most highly anticipated gaming blockbusters.

The radical move to pull the game “till further notice” came after the console version of Cyberpunk 2077 debuted Dec. 10, following several delays, to reviews calling out problems and an online outcry from players frustrated with its poor performance.

Warsaw- based developer CD Projekt – best known for 2015′ s The Witcher 3, part of a franchise that was turned into a successful Netflix Inc. series – has offered refunds to any disappointed players, but Sony is going a step further by entirely removing the game from its store. Cyberpunk features Hollywood star Keanu Reeves as an ingame character and has used the actor as its most visible ambassador in the buildup to its release.

Trig on analyst Kacper Kopron said that Sony’s decision is one of “worst scenarios” for the company as PlayStation represents two- thirds of the console market. He expects that the move may t rim estimates for Cyberpunk sales by 30% to 40%.

The developers posted a message on Twitter saying they “should have paid more attention to making it play better on Playstation 4 and Xbox One.” But the company had not cleared its offer of a refund with console manufacturers Sony or Microsoft Corp., both of which have stringent refund policies.