The Atlanta Journal-Constitution
Yelp CEO on abortion and antitrust reform
Q: The company has come out very forcefully in support of abortion rights. Do you have any fears that it’s going to put it in the crosshairs of conservative politicians, especially in light of what happened with Disney in Florida?
A: There’s always a risk with taking a stand. But our calculus is: this is one worth taking. It’s really important to our employees, especially our female employees. And I think it does have quite broad support. I’ve seen polling that suggests north of 70% of people in America feel that women should have the right to choose, along with the collaboration of their doctor. As a business leader, you’re often doing things that attract attention one way or the other. When you feel strongly, and feel like it’s the right thing to do — and the right thing for the company — you just have to move forward.
Q: Why do you think many major companies have stayed quiet on this issue?
A: I think it’s really disappointing, to say the least. If you go back prior to the Trump administration, there was a lot of advocacy on the part of CEOs and the companies behind them. They were speaking out on important issues, whether it was bathroom bills or on small businesses trying to discriminate. There were lots of companies that were eager to stand up. Perhaps what happened was in the Trump era, there was an element of risk and reaction from the administration. I think it created a bit of a silencing effect when it comes to corporate leaders speaking out. I don’t think that changed our behavior.
But certainly, a lot of the usual suspects have been quiet. Obviously, we’ve long been speaking out on various social issues, and we continue to be involved. But we used to have a lot of friends speaking out with us. And we’d like to encourage those that are considering it, or on the fence, to join in.
Q: You’ve been an advocate of antitrust reform. What do you think are the prospects of getting something done in Congress this year?
A: There’s a number of bills in Congress right now. Very promising ones. And I think the general tone in Washington is a sea change from the past. There is a particular bill by U.S. Sen. Amy Klobuchar that we support, which is anti self-preferencing. One of the most egregious behaviors of Big Tech is when they have a competing property or product of their own, they interject and steer consumers away. And I think that’s very destructive to competition. When we look at it through our analysis, we think Senate Majority Leader Schumer has the votes to get it passed. So we really think it’s time to bring it to the floor. And he’s made a suggestion it will happen early summer, so we look forward to that.
Q: The administration has said there could be about 100 million COVID19 cases later this year. How are you anticipating that’s going to affect the business?
A: Our big move was to go remote. So we decided in 2020 that Yelp would be remote-first. Surprisingly, perhaps, it’s been really successful for us. Our employees are feeling really good about it. There’s more time for family and hobbies. And we’ve seen continuing productivity.
That’s been our great adaptation and one that will extend far beyond pandemic. I’ve tweeted — perhaps controversially about this — but I believe that remote work is, fundamentally, a better way of working. It’s a better operating system for modern businesses. It’s a disruptive innovation. Since industrialization, we’ve had one way of working: going into an office. The drive on average for Americans is over half an hour each way, unpaid. And that seems very inefficient and outdated. Granted, it wasn’t until recently that video conferencing really provided a serious competitor to the traditional office. But I do think more companies will embrace remote. The advantages are too high.