New worker, trainer need to learn to work together

Q: I recently got a new job and am having some issues with the person training me. “Tammy” inundates me with waves of information, most of which seems completely unnecessary. I have trouble fitting everything together, so the entire process has become very frustrating.

Tammy and I got along well before she became my trainer, but now her attitude has changed. Although she’s bright and bubbly with our co-workers, around me she seems irritated and sullen.

To understand this job, I need more specific direction and less general information. How can I get the training I need without upsetting her?

A: Based on your description, you and Tammy may simply have different learning styles. When tackling an assignment, some people are “doers,” while others are “thinkers.”

“Doers” want to focus on the specific detailed steps required to carry out their task. “Thinkers” are less interested in implementation steps and more concerned with seeing the bigger picture.

Trainers automatically favor the approach that works for them, so when a trainee has the opposite style, frustration can build on both sides.

Instead of criticizing Tammy’s teaching methods, try to politely ask for what you need. For example: “Tammy, I really appreciate all your help with my training. At this point, I believe I understand the overall process, but I may not be clear on the exact steps. If I make a list of specific questions, could we spend some time reviewing them?”

Should this approach fail, consider asking a colleague with a more compatible style to provide some informal coaching. Just be sure to avoid making disparaging comments about your official trainer.