Jitterbug phone not dancing with PC

I bought a Jitterbug Flip phone last December, and was able to transfer the pictures I took with it to my Windows 10 PC. But after a Windows 10 update earlier this year, my PC can’t recognize the phone to transfer the photos.

I got a replacement Jitterbug Flip, but the PC couldn’t read it, either. What can I do?

If you have the cable connected properly, a Windows 10 update may be interfering with your PC’s ability to read the Jitterbug Flip. In that case, there’s a workaround that uses Facebook.

Use your PC to set up an online account with the manufacturer of the phone, GreatCall Inc. (see tinyurl. com/y7nvow4m). That will allow you to share photos directly from your phone to Facebook (see the Jitterbug Flip User Guide at tinyurl. com/ybqb3wdf, then scroll down to “Sharing photos on Facebook” on pages 70 and 71.)

Once you’ve shared the photos, you’ll be able to download them to your PC from Facebook (click on the Facebook photo, hover your cursor over it, click “options,” then click “download.”)

I read your column about importing a contact list from Frontier email to Gmail, which was complicated by the fact that Frontier was really using Yahoo’s email service (see tinyurl.com/y7uerd3h).

Are the steps the same when importing an address book from a provider that uses its own email service?

No, it’s much easier because Google has largely automated the process. To import an address book directly from another modern email system (such as Yahoo Mail, Outlook. com or AOL) to Gmail, see tinyurl.com/ybcqgxgu.