CHATBOT

These “cognitive interviews,” as the company calls them, are programmed to ask practical and neutral questions objectively and without bias. The idea is that being interviewed by a nonhuman

chatbot makes for a more relaxed and comfortable experience. It’s also scalable for bigger companies and available 24/7.

“There are a lot of hurdles to reporting these kinds of experiences,” said Spot cofounder and chief scientist Julia Shaw, in an interview with

VentureBeat.

“It’s incredibly easy to forget things or misremember them, which is why it’s important to record them when the memories are fresh.”

The company is working on a revenue model for itself where fees are charged to human resources departments that make

use of the service.

So what’s the result? The interview creates an encrypted record and generates a private report with time stamps which can be used as evidence if the case escalates into a lawsuit. After its download, the data is deleted from the company’s servers.