Sexual-assault lawsuits threaten Lyft’s image
Lyft’s image as the “woke” ride-hailing company faces a new challenge from a rash of lawsuits filed by women who claim they were sexually assaulted by drivers summoned to take them home after evenings of partying.
Since Aug. 1, seven female passengers have sued the company in San Francisco, its hometown, and attorneys at the law firm representing those riders — a firm led by women — say that more complaints are coming.
Lyft President and cofounder John Zimmer described the startup to Time magazine in 2017 as “woke” in contrast to larger competitor Uber Technologies Inc., which was in the midst of a sex harassment scandal.
But an attorney leading the Lyft cases said Monday that isn’t what she has found while working with scores of female clients who blame the companies for failing to protect them from predatory drivers. Private negotiations to try to head off litigation have gone better with Uber than with Lyft, attorney Laurel Simes said.
Simes said she wants both companies to do more extensive background checks to weed out dangerous drivers, and to install video monitors in ride-share vehicles.
“Uber seems to be taking more of a reasonable approach about making changes,” Simes said. “They’re saying, ‘Let’s talk; let’s figure out what we can do.’ Where Lyft seems to be more scorched-earth.”
Lyft had no immediate comment on the new suits. Uber also had no immediate comment.
Lyft already faces public scrutiny after The Washington Post and NBC’S “Today” show reported recently on allegations by female customers of harassment. The reports raises questions about Lyft’s ability to differentiate itself from Uber, which has long struggled to fend off criticism that it doesn’t do enough to ensure that rides are safe. Both companies went public this year.
In April 2018, a CNN investigation found that 103 Uber drivers and 18 Lyft drivers had been accused of sexually assaulting or abusing passengers in the previous four years. The next month, both companies committed to releasing data about safety incidents on their platforms. Uber issued a “transparency report” in July 2018 showing aggregate data about requests from law enforcement agencies, although it didn’t include a breakdown on harassment and assault allegations.
“Safety is essential to Uber, and it’s at the heart of everything we do,” an Uber spokesperson said in an email. “We’ve strengthened our screening process in the U.S. with new offensenotification technology and added safety features to our app, including an emergency button for riders and drivers.”
Lyft said in April that it was increasing the frequency of its background checks to include “daily monitoring of its active drivers and immediate notification of any disqualifying criminal convictions.” It also announced an enhancement to its identity-verification process to prevent fraud by drivers intent on hiding their criminal records.
The new Lyft suits describe assaults in urban markets including Seattle, Washington and New Orleans.
A woman from Miami alleges that when the driver arrived at her home in May 2018, he turned around, ostensibly to help her unbutton her seat belt, and forcibly kissed her.
In an incident in a suburb of Washington in July 2017, the driver allegedly grabbed the woman’s crotch when she bent over to pick up her bags.
Four of the women, each identified only as Jane Doe, say they were raped in their homes by their drivers. In one case, a woman alleges that she summoned a Lyft ride in San Diego after an evening out for drinks in October 2016. When she didn’t reply to text messages from her friends, they went her house and found her unconscious and the Lyft driver sexually assaulting her, according to the complaint.