MIXED RE­SULTS FOR FRON­TIER STA­TIS­TICS

The Denver Post - - BUSINESS -

Den­ver- based Fron­tier Air­lines had its worst on- time per­for­mance in four months in Novem­ber, while its work to re­duce cus­tomer com­plaints con­tin­ues to pay off, ac­cord­ing to fed­eral data re­leased Fri­day.

Fron­tier ar­rived on time 74 per­cent of the time in Novem­ber, down from 85.1 per­cent the pre­vi­ous month, ac­cord­ing the U. S. Depart­ment of Trans­porta­tion.

It’s Fron­tier’s worst on- time per­for­mance since July and put the ul­tra- low- cost car­rier in last place among the top 13 U. S. air­lines.

Spirit Air­lines, pre­vi­ously in last in the rank­ings, was on time 75.3 per­cent of the time. The av­er­age for all air­lines was 83.7 per­cent.

“We had a bump that month,” said Fron­tier spokesman Jim Faulkner, cit­ing bad weather in Den­ver around Thanks­giv­ing. “Our on- time num­bers are trend­ing in the right di­rec­tion.”

Den­ver In­ter­na­tional Air­port over­all was the third- worst among the 29 re­port­ing air­ports, with 80.5 per­cent of ar­rivals land­ing on time.

Ac­cord­ing to DOT data, there were 3.05 cus­tomer com­plaints for Fron­tier per 100,000 board­ings in Novem­ber. That put the car­rier to­ward the bot­tom of the rank­ings — only Spirit had more at 10.75— but the num­bers still show im­prove­ment. Fron­tier’s com­plaints were down from Oc­to­ber’s 3.69, which in turn were down 45 per­cent from Septem­ber.

Faulkner cred­ited a com­pa­ny­wide ef­fort, such as ex­pand­ing the op­er­a­tion hours of its the cen­tral bag­gage of­fice ser­vice. But he said there’s still room to im­prove.

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