GOOD TIMES TESTS HIGH-TECH SYSTEM IN DRIVE-THROUGH

The next time you are in a Good Times Burgers & Frozen Custard drive-through, the voice taking your order might not be coming from a human.

The Good Times Burgers & Frozen Custard at 2095 S. Broadway is using an artificial intelligence system to take drive-through breakfast orders, according to a news release. The artificial intelligence company, Valyant AI, is based in Denver and said their deal marks one of the first in the world for this type of business-focused technology.

The new system will help Good Times during peak hours when speed is a priority. Quickserve restaurants earn nearly 70 percent of their business from drive-through customers, the news release said. If a line of cars stretches too long, potential customers are likely to drive to away. That is where Good Times hopes artificial intelligence can step in.

“If there is inclement weather, or if an employee doesn’t show up, Valyant’s platform can truly save the morning,” said Scott Lefever, chief operating officer at Good Times.

The system is custom designed for drive-throughs. Unlike the Google Home and Amazon’s Alexa, which need to have a large vocabulary, Valyant’s platform is tuned into Good Times’ menu and ordering phrases. This, the companies hope, will boost accuracy and ensure a quick experience for their customers. All orders will still have a person listening in, making sure that the system doesn’t malfunction.