The Denver Post

Man who lost his license frustrated by replacemen­t process

- By Kieran Nicholson

James Beach, a businessma­n from Boulder, lost his Colorado driver’s license on a recent trip to San Diego.

Getting home wasn’t much of a problem. Transporta­tion Security Administra­tion in San Diego accepted a secondary government identifica­tion to depart and Beach also has a passport. It’s when he got home to Boulder that an issue arose.

On Feb. 1, Beach dropped in to the Boulder Driver License Office, a branch of the Colorado DMV, hoping he could quickly and convenient­ly replace his lost license. But, due to ongoing coronaviru­s concerns, Beach was told the office sees customers in person by appointmen­t only.

The earliest appointmen­t for Beach would be on Feb. 19. No single customer was in the office Monday when he arrived and more than a dozen staffers were on hand, said Beach, who lost the license on Jan. 28.

“I get it, it’s about the coronaviru­s, but you have to use common sense,” Beach said.

Beach, 55, who travels frequently, will be able to make business trips, but once he lands in another city he won’t be able to rent a car without a license. Also, driving in Colorado without a license is illegal and runs risks, he said.

The statewide average appointmen­t to renew or replace a Colorado driver’s license is about three weeks, according to the state DMV, although the wait may vary from office to office. Last week, the DMV scheduled more than 15,000 such appointmen­ts for February, March and April.

Customers needing an appointmen­t sooner than what is scheduled can “check back with

our appointmen­t scheduler because people cancel appointmen­ts daily and those cancellati­ons become open appointmen­ts,” said Derek Kuhn, communicat­ions specialist with the Colorado Department of Revenue, in an email.

A Colorado driver’s license can also be renewed online at myDMV.Colorado.gov or through the myColorado app, Kuhn said.

Last week, when Beach, who had on a face mask, saw not a single customer being helped and the office staffed, frustratio­n set in, he said.

“To turn someone away … it would have taken them five minutes, maybe 10,” Beach said. “If this is the case, you have to modify” the policy or procedure.

At this time, however, Colorado DMV has no update on when walk-in service may resume.

“We will continue to assess the situation on the ground, as we have throughout the pandemic, balancing essential services and the health of our customers and DMV Team Members, while following public health orders,” Kuhn said.

Beach said he reached out to the Office of Gov. Jared Polis about the situation. “I got a generic, auto response.”

As Beach was leaving the Boulder office, another man came up with the same request: “Can I walk in? I don’t have an appointmen­t?”

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